A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
We believe extraordinary things happen when people are willing to step beyond what is comfortable and pursue what is possible. Challenges don't discourage us, they inspire us. They are opportunities to learn, grow, and create something better than what exists today. We are driven by curiosity, fueled by determination, and united by a shared belief that meaningful progress comes from bold action. Every day, we choose to push forward. We embrace the unknown, tackle complex problems, and support one another through every victory and setback. Because the most rewarding journeys are rarely the easiest ones. Our purpose is bigger than the work we do. It's about the impact we create the people we serve, and the legacy we leave behind. We measure success not only by what we achieve, but by the difference we make along the way. Together, we dream bigger, reach higher, and accomplish more than any of us could alone. The road ahead will challenge us, but it will also define us. And together, we will rise to meet it.
Job Description:
The Concierge will focus on ensuring that each encounter with a resident is coupled with superb customer service. The concierge position is fast paced, demanding and requires a high level of time management and problem-solving skills.
Key Responsibilities:
Front Desk & Access Control:
Greet & Assist:
Welcome residents, guests, and vendors with a warm, professional demeanor, and assist them with inquiries.
Access Management:
Monitor building entrances, manage visitor logs, and verify guest approvals before allowing entry into residential areas.
Security & Emergency:
Monitor security cameras and serve as the first point of contact for building emergencies, dispatching maintenance or emergency services as needed.
Resident Services:
Package Management:
Receive, log, store, and notify residents of incoming mail and deliveries.
Amenity Bookings:
Assist residents in reserving community spaces like clubhouses, rooftop terraces, or gyms.
Lifestyle Services:
Book restaurant reservations, arrange local transportation, and coordinate personal services like dry cleaning or pet care.
Local Knowledge:
Maintain updated information on local dining, entertainment, and transit options to provide recommendations to residents.
Administrative Support:
Communication Hub:
Answer multi-line phone systems and route calls to the appropriate management, leasing, or maintenance staff.
Maintenance Requests:
Log and report resident maintenance issues or complaints to the property management team.
Community Updates:
Keep residents informed about building updates, maintenance schedules, and upcoming community events. Performs other job-related duties as directed
Qualifications & Skills:
Experience:
1-3 years of customer service, hospitality, or front-desk experience preferred.
Communication:
Exceptional verbal and written communication skills with a strong, empathetic customer-service mindset.
Organization:
Strong multi-tasking and time-management skills to handle a fast-paced environment.
Tech-Savvy:
Proficiency in using property management software (e.g., Yardi, AppFolio), building access systems, and basic office applications (MS Office).
Problem-Solving:
Ability to resolve resident complaints and requests calmly and efficiently
Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Retirement plan
