Job Summary We are seeking an energetic and articulate Concierge Attendant to deliver exceptional, high-level customer service to residents, guests, and vendors across our multifamily residential community. As the primary face of the building, you will serve as the main point of contact at the front desk, projecting a positive, approachable, and professional presence. In this role, you will act as management's eyes and ears as you manage front desk operations. This includes assisting with parking garage logistics, monitoring amenity spaces, and ensuring a welcoming, organized, and secure living environment while building a true sense of community Duties Welcome residents, guests, and couriers in a courteous, warm, and efficient manner both in person and over the phone. Process resident packages into the property package management system, assist delivery couriers, and ensure secure package storage. Maintain and oversee a tracking sign-in system for resident amenity spaces. Monitor resident amenities and property spaces via the building security camera system, promptly escalating any issues to supervisors. Assist guests using the automated parking garage to resolve issues and prevent delays or obstacles. Address resident complaints, questions, and suggestions with prompt, positive action and complete quality assurance follow-ups. Provide clear, concise directions and offer trusted local Jersey City recommendations for activities and services. Maintain a clean, organized work environment and front desk area at all times. Assist with property tours, guest check-ins, and reservation management. Collaborate closely with property management, maintenance, and team staff to fulfill building or service needs. Skills Strong customer service orientation with a collaborative, solution-oriented approach. Acute attention to detail with strong organizational and multi-tasking abilities. Ability to handle multiple priorities simultaneously, including phone calls, computer tasks, and face-to-face resident inquiries. Exceptional verbal and written communication skills with clear phone etiquette. Professional appearance, polished demeanor, and a welcoming presence. Proactive problem-solving mindset with the initiative to address issues as they arise. Familiarity with property management systems, package tracking software, and security camera monitoring. Local knowledge of the Jersey City area to effectively assist residents and guests. Join Urban Property Management as a Concierge Attendant and bring your passion for hospitality to a team that values dedication, resident care, and professional growth.

Pay:

$24.00 per hour Expected hours: 10.0 per week

Benefits:

401(k) Dental insurance Free parking Health insurance Paid time off Vision insurance

Work Location:

In person