A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
The Woodhouse Spa is seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our valued guests. This individual will provide exceptional customer service, assist with appointment bookings, handle guest inquiries, and promote spa services and products. The ideal candidate should have a background in sales and hospitality, with the ability to multitask in a fast-paced, luxury environment while maintaining a professional and welcoming demeanor.
Key Responsibilities:
Greet and welcome guests warmly upon arrival, ensuring a positive and inviting experience. Answer phone calls, respond to emails, and manage guest inquiries about services, products, and scheduling. Efficiently schedule and confirm appointments, handling bookings and cancellations. Promote and upsell spa services, treatments, and retail products. Maintain accurate records of guest preferences, transactions, and appointments. Process payments and balance the cash register at the end of each shift. Ensure the front desk area and lobby are clean, organized, and stocked with necessary materials. Assist guests with special requests, ensuring that all needs are met to create a luxurious experience. Stand and remain attentive throughout the shift, anticipating and addressing guest needs. Collaborate with spa therapists, managers, and other team members to ensure smooth daily operations. Handle guest complaints or concerns with professionalism and escalate issues to management as necessary.
Qualifications:
Previous experience in hospitality, guest services, or luxury retail is required. Sales experience, particularly in a high-end or luxury environment, is highly preferred. Excellent communication, interpersonal, and organizational skills. Ability to remain professional, friendly, and calm under pressure. Must be able to stand and remain on your feet for the duration of the shift (8+ hours). Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
Discounts on spa treatments and retail products Opportunity for growth within the company Health, dental, and vision benefits (for full-time employees)
Job Type:
Full-time Pay:
$18.00 - 20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to
Commute:
Red Bank, NJ 07701 (Required) Ability to
Relocate:
Red Bank, NJ 07701: Relocate before starting work (Required)
Work Location:
In person This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
