Location:

All club facilitiesReports to:

Greet Team ManagerSupervises:

N/AStatus:

Non-exempt / Full-timePosition OverviewAs a member of our Greet Team, your passion is fueled by your enthusiasm. You strive for constant and never-ending improvement. You are relentless in pursuit of your goals. Your personality is captivating and your larger-than-life presence is the face of Defined Fitness the first and last impression. You are Defined Fitness. The Greet Team Member is the first point of contact for members, potential members, vendors and anyone entering or calling the facility. You will effectively solve the needs and wants of individuals who walk through the doors. You are expected to execute excellent customer service through daily duties and interactions by demonstrating the following qualities:

Sales-driven with critical thinking skills Energetic and passionateStrong interpersonal communication skillsAdaptable in fast-paced environments Essential Functions & ResponsibilitiesGreet all members and guests in a professional, courteous, and pleasant mannerVerify membership status and respond accordingly to questions, concerns, etc.

Work with Greet Team Manager to achieve club sales goalsAnswer and/or direct all incoming calls promptly and courteouslyConduct periodic club walks to ensure a clean and safe facilityAccurately process money transactionsPlace calls to prospective members regarding new promotionsMaintain a clean and well-stocked workspaceCommunicate all club concerns and member inquiries to management dailyProvide tours for prospective membersPerformance MetricsSales KPI Minimums Personal Daily Calls25Monthly Booked 20Monthly Shows10Monthly Closed5Referrals2:13-Pack Attachment20%Qualifications Minimum of one (1) year experience in a customer service-oriented positionMinimum of one (1) year cash handling experience Demonstrate ability to provide excellent internal and external customer service. PC literate, including Microsoft Office and various other products, such as ABC and GymSalesValid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employmentAbility to work mornings, evenings, and weekends as needed Physical RequirementsMust be able to stand and/or walk for up to eight (8) hours at a timeMust be able to lift and carry approximately 50 poundsMust be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and writeBenefitsCommission incentive opportunitiesPaid Time Off/Sick LeaveGym Membership (full access to our gym facilities at no cost to team members)Staff Pass Memberships (complementary memberships for family & friends)Discounted Personal Training SessionsComprehensive medical, dental and vision plans Life / AD&D Insurance Pet InsuranceThis job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains at-will.