Concierge Representative TELUS Digital - 3.5 Las Vegas, NV Job Details Full-time From $18 an hour 1 day ago Benefits Free parking Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Referral program Retirement plan Pet insurance Qualifications Live chat AI models High school diploma or GED UX Generative AI Full Job Description Love luxury hospitality? Fascinated by cutting-edge AI? Why choose when you can do both? We are looking for upbeat, polished service pros with shining personalities to help us build the next generation of client experience. As an AI Concierge Representative , you'll be the human expert embedded inside our AI agent ecosystem, serving as both a luxury service pro and the platform's ultimate quality backbone. You'll handle high-value requests, guide AI behaviors, and bring real-world warmth to tech-powered support!

What You'll DoHigh-Touch Client Care & Escalations Handle High-Stakes Interactions:

Jump in directly on phone and chat for complex, high-value, or sensitive client requests.

Bridge AI & Luxury Standards:

Deliver top-tier travel, dining, events, and lifestyle support while keeping service standards sky-high.

Manage Escalations:

Use smart triage logic to step in with expert human override whenever AI output falls short.

Speak Plain Language:

Translate AI platform behaviors and service outcomes into warm, clear updates for clients and teams.

AI Coaching & Platform SME Grade & Train:

Review interaction logs and transcripts to give structured, actionable feedback on AI performance. Set the

Gold Standard:

Act as the calibration benchmark for AI accuracy, tone, and overall quality. Improve the

UX:

Test platform features, spot failure modes, and give hands-on feedback to make the tool better every day.

Annotate Data:

Tag and label real transcripts to train continuous, next-gen AI models.

What You Bring Experience:

1-2+ years in concierge, luxury hospitality, lifestyle management, white-glove care, consultative support, or omnichannel client service.

Communication:

High-touch phone or chat experience with exceptional tone and adaptability.

Tech Agility:

Fast learner who can seamlessly multitask—servicing clients while evaluating AI outputs and logging records.

Analytical Eye:

Sharp detail orientation to catch subtle tone misalignments, factual errors, or ambiguous AI responses.

Cool Under Pressure:

Polished, discreet, and composed when handling high-profile clients or dynamic, evolving environments.

Flexibility:

High school diploma (or equivalent) and readiness to work flexible 24/7 program shifts, including weekends.

Bonus Points:

Call center history or basic familiarity with LLM/Generative AI behaviors, UAT testing, or content annotation! Why Join Us? We put people first, embrace bold innovation, and win as a team. If you're ready to bridge human warmth with AI innovation, we'd love to meet you! Ready to jump in? Apply today and let's shape the future of concierge service together!

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Free parking Health insurance Life insurance Paid time off Pet insurance Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person