Position Summary:

Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds facility expectations.

Essential Functions:

Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department. Retrieves messages from voice mail and forwards to appropriate personnel. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Coordinates guestroom reservations. Maintains current list of residents who are hospitalized. Updates appointment calendars, including transportation and beauty calendars, as directed. Receives, sorts, and routes mail, and maintains and routes publications. Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.). Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed, such as filing, photocopying, and collating. Orders, receives, and maintains office supplies. Collects rent checks from residents and family members and provides needed information to bookkeeping for billing. Collects money for store purchases and meal tickets, etc. May perform other duties as assigned.

Qualifications/Skills/Educational Requirements:

Basic reading, writing, and mathematical skills. Strong communication and teamwork skills. Strong organization and time management skills. Able to resolve problems of dissatisfied customers and/or employees.

Pay:

$18.00 - $18.50 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person