Concierge#26-22221 $12.57 per hour Rochester, NY Onsite Job Description

Summary Description:

The Concierge is the first face that visitors see at companys Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional mannerEssential Resource Responsibilities / Accountabilities

• Greets and directs visitors to appropriate company representative.
• Administers intake sign-in log and exit satisfaction survey to visitors.
• Schedules 1:1 consultation appointments as needed for licensed and certified company representatives.
• Answers all incoming calls in a timely and professional manner.
• Accurately transfers calls to appropriate parties.
• Performs a variety of clerical duties (light filing and data entry) as requested.
• Organizes and maintains up-to-date corporate information and telephone listings.
• Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
• Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
• Performs additional job duties as assigned by company. Minimum Resource Qualifications
• Associates degree in relevant field or equivalent combination of relevant education and experience.
• Receptionist or customer service experience in an employment setting of 50+ people required.
• Excellent phone etiquette and customer service skills.
• Well organized with attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional, enthusiastic and positive attitude.
• Knowledge of all Microsoft Office applications

Physical Requirements:

In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position

Equal Opportunity Employer:

Excellus Client Client is an Equal Opportunity Employer. As such, requires all suppliers of temporary staffing resources to affirm the rights of every person to participate in all aspects of employment without regard to race, color, sex/gender, age, disability, religion, creed, citizenship status, national origin, veteran status, military status, marital status, familial status, domestic violence victim status, sexual orientation, gender identity, predisposing genetic characteristic, genetic information, or any other status protected under the law

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of

• Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

"