A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Columbus, OH Job Details Part-time $18 an hour 1 day ago Qualifications Customer communication Community management High school diploma or GED Team management Hospitality online booking platforms Full Job Description
GOLF ATTENDANT
Pay:
$18/hour with weekend differential
Hours:
24 hours/week
Schedule:
Rotating schedule; evenings and weekends required.
Hours:
1:00PM-9:30PM
POSITION SUMMARY
The Mulligan Club Attendant is the on-the-ground presence for Thrive Wellness's private indoor golf simulator amenity at The Michael. This role keeps The Mulligan Club running smoothly during its required coverage window — greeting members and guests, managing bookings and access, protecting a facility with significant equipment value, and making sure every session reflects the hospitality standard residents expect from a Thrive amenity.
REPORTS TO
Director of Wellness
RESPONSIBILITIES, EXPECTATIONS, AND DUTIES
Booking & Access Management Confirm reservations and manage same-day booking issues through Trackman. Verify a signed Use Agreement & Liability Waiver is on file before granting any first-time access. Support the waitlist/fill process for cancelled slots per the Operating Policy's priority order (Premier, Gold, Athletic Add-On, Open Booking). Facility Operations Execute opening and closing procedures for each assigned shift. Reset and clean the hitting bay, putting green, and seating areas between sessions. Perform basic Trackman/equipment troubleshooting and escalate anything beyond basic fixes to Management immediately. Maintain cleanliness, organization and stock in the facility. Member & Guest Experience Greet members and guests, confirm session details, and answer questions about membership tiers, rates, and league play. Enforce House Rules consistently and respectfully — session length, guest limits, food/beverage restrictions, and equipment-use guidelines. Collect applicable guest fees at time of session per membership tier. Safety, Damage & Compliance Monitor for equipment misuse and intervene before damage occurs. Report any damage, safety concerns, or rule violations to Management immediately and in writing, per policy. Support league play and any scheduled tournaments or private bookings. Cross-Location & Administrative Support Monitor security camera feeds for the other The Athletic Cos. locations (Quarry Trails, Harrison West and Italian Village) during downtime between Mulligan Club sessions, flagging unauthorized guest access or membership-sharing to Management. Respond to after-hours inbox messages from members and residents, routing anything needing escalation to the appropriate Team Member the next business day. Support general administrative work as assigned (data entry, filing, correspondence, and similar tasks) during non-peak periods of a shift.
Job Requirements:
High school diploma or equivalent. Customer service or hospitality experience preferred; golf or sports facility experience a plus but not required — training on Trackman and house procedures is provided. Comfortable learning booking/access software; general comfort with basic technology. Strong communication skills, including the ability to enforce rules with members and guests in a friendly, professional way. Available for the confirmed afternoon/evening schedule, including evenings and weekends, as a hard scheduling requirement. Physically able to stand for the duration of a shift and move lightweight equipment.
SKILLS, EDUCATION AND EXPERIENCE
High school degree or equivalent required Bachelor's degree in Community Management, Real Estate, Business Administration or a related field preferred. At least two (2) to four (4) years of related community management experience with multi-family/residential community and at least one (1) to two (2) years of experience leading a team is required. Experience with community management software systems and Microsoft Office® is preferred. CAM® or CAPS® preferred. What Success Looks Like Every assigned shift opens and closes on schedule with a clean handoff for the next shift. Low equipment damage/incident rate relative to session volume. Positive member and guest feedback on the Mulligan Club experience. Smooth, well-run league play and event sessions. Accurate waiver-on-file and guest-fee compliance for every session. After-hours inbox messages are answered within the shift, with nothing left unanswered for the next business day. All policy violations across locations are caught and flagged for Management, keeping The Athletic Cos. experience fair and members-only for everyone.
