Telecom Associate

POSITION SUMMARY

The Telecommunications Associate is responsible for operating BRC's switchboard to relay incoming, outgoing, and internal calls. This role also serves as the receptionist and central point of contact for residents, staff, visitors, and outside callers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Note:

Additional duties may be assigned as needed. Answer and direct incoming calls in a timely, courteous manner. Use the internal communication systems—including paging, mobile phones, and radios—to locate staff and relay information. Serve as a central information resource for the organization: Know how to reach on-duty or on-call staff and notify the Administrator on Call when necessary. Handle floral, package, and special deliveries. Direct employment inquiries to the online application process. Stay familiar with emergency protocols and know how to respond in urgent or stressful situations. Perform general administrative tasks such as scanning, emailing, copying, and data entry. Assist residents with basic copy services when needed. Navigate internal software systems and learn required programs to support daily responsibilities.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory duties.

QUALIFICATIONS

To succeed in this role, the individual must be able to effectively perform each essential duty. Reasonable accommodations will be made for qualified individuals with disabilities.

EDUCATION AND EXPERIENCE

High school diploma or GED required.

SKILLS AND ABILITIES LANGUAGE SKILLS

Able to read and understand basic instructions, emails, and memos. Comfortable writing and speaking clearly with residents, staff, and visitors.

MATH SKILLS

Basic math skills: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

REASONING ABILITY

Able to follow instructions and apply practical problem-solving in routine and sometimes fast-paced situations.

TECHNICAL SKILLS

Must be comfortable using a computer and quickly learning new programs required for phone operations, communication tools, and basic clerical tasks.

PHYSICAL DEMANDS

Regularly required to sit, use hands, talk, hear, and reach with arms. Occasionally required to stand or walk. Must be able to lift or move up to 25 pounds. Requires close vision for computer and phone work.

WORK ENVIRONMENT

The environment can be busy and occasionally noisy. Most work is done at a desk or workstation with frequent phone and visitor interaction. Reasonable accommodations are available to support employees in performing essential functions.

ADA COMPLIANCE

Brethren Retirement Community complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to help individuals with disabilities perform the essential duties of their position. Employees are encouraged to request accommodations if needed.

PRIVACY AND CONFIDENTIALITY

All employees may come into contact with private resident or employee information—verbally or in writing. Maintaining strict confidentiality is essential. Information should only be shared with authorized individuals involved in the care or operations of the community.

COMPLIANCE AND CONDUCT

All employees are required to complete annual compliance training and demonstrate behavior that aligns with BRC's Code of Conduct while performing their duties. Telecom Associate 3.2 3.2 out of 5 stars 750 Chestnut St, Greenville, OH 45331 $12.50 - $16.78 an hour Brethren Retirement Community 41 reviews $12.50 - $16.78 an hour

POSITION SUMMARY

The Telecommunications Associate is responsible for operating BRC's switchboard to relay incoming, outgoing, and internal calls. This role also serves as the receptionist and central point of contact for residents, staff, visitors, and outside callers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Note:

Additional duties may be assigned as needed. Answer and direct incoming calls in a timely, courteous manner. Use the internal communication systems—including paging, mobile phones, and radios—to locate staff and relay information. Serve as a central information resource for the organization: Know how to reach on-duty or on-call staff and notify the Administrator on Call when necessary. Handle floral, package, and special deliveries. Direct employment inquiries to the online application process. Stay familiar with emergency protocols and know how to respond in urgent or stressful situations. Perform general administrative tasks such as scanning, emailing, copying, and data entry. Assist residents with basic copy services when needed. Navigate internal software systems and learn required programs to support daily responsibilities.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory duties.

QUALIFICATIONS

To succeed in this role, the individual must be able to effectively perform each essential duty. Reasonable accommodations will be made for qualified individuals with disabilities.

EDUCATION AND EXPERIENCE

High school diploma or GED required.

SKILLS AND ABILITIES LANGUAGE SKILLS

Able to read and understand basic instructions, emails, and memos. Comfortable writing and speaking clearly with residents, staff, and visitors.

MATH SKILLS

Basic math skills: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

REASONING ABILITY

Able to follow instructions and apply practical problem-solving in routine and sometimes fast-paced situations.

TECHNICAL SKILLS

Must be comfortable using a computer and quickly learning new programs required for phone operations, communication tools, and basic clerical tasks.

PHYSICAL DEMANDS

Regularly required to sit, use hands, talk, hear, and reach with arms. Occasionally required to stand or walk. Must be able to lift or move up to 25 pounds. Requires close vision for computer and phone work.

WORK ENVIRONMENT

The environment can be busy and occasionally noisy. Most work is done at a desk or workstation with frequent phone and visitor interaction. Reasonable accommodations are available to support employees in performing essential functions.

ADA COMPLIANCE

Brethren Retirement Community complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to help individuals with disabilities perform the essential duties of their position. Employees are encouraged to request accommodations if needed.

PRIVACY AND CONFIDENTIALITY

All employees may come into contact with private resident or employee information—verbally or in writing. Maintaining strict confidentiality is essential. Information should only be shared with authorized individuals involved in the care or operations of the community.

COMPLIANCE AND CONDUCT

All employees are required to complete annual compliance training and demonstrate behavior that aligns with BRC's Code of Conduct while performing their duties.