Role:

Concierge Specialist Location:

Port St. Lucie

FL 34953

Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com. Job Summary- This role is ideal for someone who enjoys helping customers, building relationships and providing exceptional service in a fast-paced contact center environment. You will assist members and prospective customers who are interested in insurance products by handling inbound sales calls, completing outbound outreach campaigns, scheduling appointments, and supporting sales agents throughout the customer journey. The successful candidate will have strong communication skills, excellent attention to detail, and the ability to create a positive customer experience through every interaction.

Job Responsibilities:

Bilingual Spanish is Reqiuired. Handle a high volume of inbound sales calls and provide a professional, personalized customer experience. Listen carefully to understand customer needs and accurately route calls to the appropriate sales team or department. Capture and update customer information in CRM systems. Make outbound calls to members and prospective customers as part of sales and engagement campaigns. Schedule appointments and complete follow-up calls to support sales agents. Build rapport and establish trust with customers through effective communication and follow-up. Follow all required compliance guidelines, including customer authentication, script usage, Protected Health Information (PHI), and Do Not Call (DNC) procedures. Document customer interactions accurately and communicate effectively through phone and email. Job Qualifications- High school diploma or GED required. 0-1 years of customer service, call center, sales support, or related experience. Strong verbal and written communication skills. Excellent listening skills and ability to understand and respond to customer needs. Ability to manage multiple computer systems and applications while assisting customers. Strong data entry and keyboarding skills. Comfortable working in a fast-paced, high-volume call environment. Ability to work flexible schedules, including evenings, weekends, and holidays. Preferred Qualifications- Previous contact center, customer service, sales support, or healthcare insurance experience. Experience using CRM systems such as Salesforce.com and/or call center platforms such as Five9. Additional education, vocational training, or college coursework. By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

https:

//www.optechus.com/eeo_self_identification/

Pay:

$20.50 per hour

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required)

Call Center:

1 year (Required)

Language:

Spanish (Required)

Work Location:

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