Hospitality Ambassador#26-25575

$26.17

• 42.

26 per hour

South San Francisco, CA

Onsite Job Description

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).

Core Responsibilities

• Front Desk / Lobby Operations
  ○ Serve as the main point of contact for employees and visitors
  ○ Provide high-level, professional service with a "heart for service" mindset ○ Handle inquiries, requests, and issues promptly and gracefully
  
• Security & Access Management
  ○ Partner closely with Security to protect people and assets
  ○ Manage visitor check-in, badge assignment, and host notifications
  ○ Ensure strict adherence to access protocols and confidentiality
  
• Guest & Service Coordination
  ○

Support:

■ Vendor deliveries (packages, catering, personal items)

■ Special requests and VIP interactions

■ Call center support (phone inquiries)

• Program & Operations Support
  ○ Manage programs like:
  ■ Parking placards
  ■ Clipper Cards / transportation
  ■ Lobby amenities
  ○ Support multiple lobbies (flex/rover coverage as needed)
  
• Logistics & Additional Duties
  ○ Support gnExpress delivery service (document handling/distribution)
  ○ Maintain lobby supplies
  ○ Assist with projects and process improvements
  Key Competencies
  
• Exceptional customer service / hospitality mindset
  
• Strong communication & interpersonal skills
  
• Ability to handle sensitive/confidential information with discretion
• Adaptability multitasking in fast-paced environments
  
• Problem-solving / solution-oriented thinking
  
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset
  Qualifications
  
• Bachelor's degree (any field)
  
• 3-4 years experience in:
  ○ Corporate hospitality OR
  ○ High-end service (luxury hotel, retail, concierge, etc.)
  
• Strong proficiency in:
  ○ MS Office Google Suite
  ○ Ability to learn new systems (visitor mgmt, call center tools)
  
• Valid CA driver's license
  Work Conditions
  
• Fully onsite (5 days/week)
• South San Francisco
  
• Shift options:
  ○ 7:00 AM
• 4:00 PM
  ○ 8:00 AM
• 5:00 PM
  

Mandatory:

○ Bi-weekly Thursday meetings (until ~6:30 PM)

○ Team meetings safety certification (within 6 months)

• 12-month commitment required
  
• No relocation or remote option

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of

• Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

"