Hospitality Ambassador (South San Francisco, CA, 94080) | 09/10/26

Job Description Description:

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners). Core Responsibilities

• Front Desk / Lobby Operations ○ Serve as the main point of contact for employees and visitors ○ Provide high-level, professional service with a "heart for service" mindset ○ Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management ○ Partner closely with Security to protect people and assets ○ Manage visitor check-in, badge assignment, and host notifications ○ Ensure strict adherence to access protocols and confidentiality
• Guest & Service Coordination ○

Support:

■ Vendor deliveries (packages, catering, personal items) ■ Special requests and VIP interactions ■ Call center support (phone inquiries)

• Program & Operations Support ○ Manage programs like: ■ Parking placards ■ Clipper Cards / transportation ■ Lobby amenities ○ Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties ○ Support gnExpress delivery service (document handling/distribution) ○ Maintain lobby supplies ○ Assist with projects and process improvements Key Competencies
• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion
• Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset Qualifications
• Bachelor's degree (any field)
• 3-4+ years experience in: ○ Corporate hospitality OR ○ High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in: ○ MS Office + Google Suite ○ Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA driver's license Work Conditions
• Fully onsite (5 days/week)
• South San Francisco
• Shift options: ○ 7:00 AM
• 4:00 PM ○ 8:00 AM
• 5:00 PM

Mandatory:

○ Bi-weekly Thursday meetings (until ~6:30 PM) ○ Team meetings + safety certification (within 6 months)

• 12-month commitment required
• No relocation or remote option Enable Skills-Based Hiring No
  

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GEO US :

US_Administrative_Assistant_I_CO|G10|24.06-30.41|33.44-42.26

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Does On Call apply for this position? : No