Title:

Hospitality Ambassador

Location:

South San Francisco, CA

Duration:

12 Months

Description

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities:

Front Desk /

Lobby Operations:

Serve as the main point of contact for employees and visitors

Provide high-level, professional service with a heart-for-service mindset.

Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

Partner closely with Security to protect people and assets

Manage visitor check-in, badge assignment, and host notifications

Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination Support:

Vendor deliveries (packages, catering, personal items)

Special requests and VIP interactions

Call center support (phone inquiries)

Program & Operations Support

Manage programs like:

Parking placards

Clipper Cards / transportation

Lobby amenities

Support multiple lobbies (flex/rover coverage as needed)

Logistics & Additional Duties

Support gnExpress delivery service (document handling/distribution)

Maintain lobby supplies

Assist with projects and process improvements

Key Competencies

Exceptional customer service/hospitality mindset

Strong communication & interpersonal skills

Ability to handle sensitive/confidential information with discretion.

Adaptability + multitasking in fast-paced environments

Problem-solving / solution-oriented thinking

Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset

Qualifications

Bachelor s degree (any field)

3-4+ years experience in:

Corporate hospitality OR

High-end service (luxury hotel, retail, concierge, etc.)

Strong proficiency in:

MS Office + Google Suite

Ability to learn new systems (visitor mgmt, call center tools)

Valid CA driver s license

Work Conditions

Fully onsite (5 days/week)

• South San Francisco
  Shift options:
  7:00 AM
• 4:00 PM
  8:00 AM
• 5:00 PM
  

Mandatory:

Bi-weekly Thursday meetings (until ~6:30 PM)

Team meetings + safety certification (within 6 months)

12-month commitment required

No relocation or remote option

#TBL1

Why TalentBurst?

At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.