The Concierge / Bartender at the Timber is a primary point of contact for guests throughout their stay and combines concierge and guest service responsibilities with bartending in a low-volume lounge. The Timber is a boutique hotel in Gatlinburg, TN. Guaranteed free parking on-site Mid-Afternoon shift to close (9pm) This position is based in the lounge, lobby, and guest-facing areas of The Timber at Holly Branch. This position is responsible for welcoming guests and assisting with check-in, responding to guest requests and concerns in a timely manner, serving as a local guide and ambassador for the property, maintaining the cleanliness of the lounge. The hotel's on-site lounge, Stillhouse, offers beverage service at a low volume of business. and preparing and serving beverages in accordance with all alcohol service requirements. Key Concierge & Bartending Responsibilities Guest Service & Hospitality Act as an ambassador for the hotel, creating a positive and welcoming environment for every guest and visitor. Welcome arriving guests and assist with check-in and check-out procedures. Respond to guest concerns promptly and courteously, and follow through until the concern is resolved. Respond to guest requests for amenities and deliver requested items to guest rooms in a timely manner. Act as a local guide, providing recommendations for activities, restaurants, hiking, attractions, and area events. Maintain working knowledge of property-specific information, including on-site events, lounge service hours, breakfast hours, and check-in and check-out times. Answer phones, respond to guest inquiries, and direct calls appropriately. Assist guests with directions, reservations, luggage, and general service requests. Anticipate guest needs and accommodate special requests to ensure guest satisfaction. Monitor the lobby, lounge, and common areas to ensure a positive guest experience. Communication & Coordination Communicate housekeeping and maintenance issues to the Operations Manager to help facilitate a quick resolution. Communicate and special accommodations to Guest Services in a timely manner to help facilitate guest needs and concerns. Document guest requests, incidents, and follow-up items in accordance with property procedures. Communicate to the Hospitality Manager food & beverage concerns resolve guest requests. Provide an end of shift report with any outstanding guest needs that need to be addressed. Bar & Lounge Operations Maintain the cleanliness, organization, and presentation of the lounge and adjoining common areas throughout the shift. Prepare and serve alcoholic and non-alcoholic beverages in a low-volume lounge setting. Enter beverage orders in the point-of-sale system; check guest IDs for legal drinking age. Set up and maintain the bar, including glassware, garnishes, and chilled beverages. Maintain cleanliness, organization, and security of bar and storage areas. Manage bar inventory and properly store perishable items. Complete closing paperwork, cash handling, and follow opening/closing checklists. Follow all alcohol service laws, safety standards, and company policies, including refusing service when appropriate. Professional Standards & Team Responsibilities Maintain professional appearance, behavior, posture, and hygiene. Follow required uniform guidelines established. Attend required staff, safety, and training meetings. Perform other duties as assigned to support team and overall guest needs. High School Diploma or GED equivalent (preferred). 1 year previous bartending experience (required). Previous hotel front desk, concierge, or guest services experience (preferred). Must be at least 18 years old (required). Current valid ABC license, or willing to obtain within 7 days of employment (required). Current valid ServSafe certification, or willing to obtain within 30 days of employment (required).

Knowledge/Skills/Abilities:

Good verbal communication skills. Ability to read, write and speak the English language fluently to interact with guests, the public and other team members. Working knowledge of the Gatlinburg area, including attractions, dining, and outdoor recreation, or the ability to learn it quickly. Ability to work independently with minimal direct supervision. Basic computer skills, including point-of-sale and property management systems. Ability to work under pressure. Interpersonal skills to provide overall customer satisfaction. Ability to work weekends, evenings, and holidays.