Where Relaxation Becomes Personal. At Spa Castle Urban Retreat, every great spa experience begins with genuine care and personal attention. As a Spa Concierge at Lavender , you will be the welcoming presence who helps guests transition from the energy of the resort into a more peaceful, personalized wellness experience. We are looking for a warm, polished, and service-minded Spa Concierge to support our Lavender spa services and create a seamless experience from the moment a guest inquires about a treatment through the completion of their service. If you enjoy connecting with people, recommending experiences, staying organized, and creating memorable moments for guests, this is an opportunity to become an important part of their Spa Castle journey. Your Mission To create a seamless and personalized spa experience by welcoming guests, explaining treatments, coordinating appointments, supporting our therapists and spa team, and ensuring every guest feels cared for before, during, and after their service. Key Responsibilities Welcome & Connect | Greet every Lavender guest with genuine warmth, professionalism, and attentiveness while creating a calm and welcoming atmosphere. Guide the Experience | Explain available massages, body treatments, wellness services, packages, upgrades, and other Lavender offerings so guests can confidently select the experience that best meets their needs. Manage Appointments | Schedule, confirm, modify, and coordinate spa appointments while maintaining an organized and accurate booking schedule. Maximize the Guest Experience | Identify opportunities to recommend treatments, enhancements, packages, and other Spa Castle experiences based on each guest's interests and needs. Coordinate with the Spa Team | Communicate closely with massage therapists, estheticians, supervisors, and other departments to ensure appointments begin on time and special requests are properly communicated. Prepare Our Guests | Clearly explain treatment procedures, arrival expectations, appropriate attire, spa etiquette, and any other information guests need before their appointment. Handle with Care | Respond professionally to guest questions, concerns, schedule changes, and service issues with patience and a solution-oriented mindset. Process Transactions | Accurately manage spa charges, payments, upgrades, discounts, and other transactions in accordance with Spa Castle procedures. Maintain the Atmosphere | Keep the Lavender reception and waiting areas clean, organized, peaceful, and presentation-ready throughout the day. Know the Experience | Develop strong knowledge of Lavender services as well as Spa Castle's pools, saunas, dining, wellness experiences, and amenities to provide thoughtful recommendations. Support the Team | Assist with daily spa operations, appointment flow, communication, guest follow-up, and other responsibilities needed to keep Lavender operating smoothly. What We're Looking For You are naturally welcoming, professional, and attentive. You understand that luxury hospitality is not simply about completing a transaction—it is about recognizing what a guest needs and making their experience feel effortless.

The ideal candidate will bring:

Strong customer service and communication skills A polished, professional, and friendly presence Excellent organization and attention to detail Confidence speaking with guests about spa and wellness services Ability to multitask in a busy hospitality environment Comfort working with appointment scheduling and POS systems A proactive and solution-oriented mindset Strong teamwork and communication skills Interest in wellness, hospitality, beauty, massage, or spa services Previous spa, hotel, resort, salon, front desk, concierge, or luxury customer service experience is preferred What Success Looks Like A successful Spa Concierge does more than schedule appointments. You help turn a visit into an experience. Guests should leave Lavender feeling that their treatment was thoughtfully coordinated, their questions were answered, their time was respected, and someone genuinely cared about making their visit special. You are the connection between our guests, our therapists, and the Lavender experience. Job Types | Part-time | Full Time Benefits Employee Discounts & Wellness Perks Paid Time Off Schedule We are open 365 days per year. Must be available to work a flexible schedule, including evenings, weekends, and holidays Work Location | In person Spa Castle celebrates diversity in the workplace!

Pay:

$16.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person