Wellness Concierge

Wellness Concierge The Stoehr Center Frisco, TX Job Details Full-time $18 - $20 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Uniform allowance Vision insurance Retirement plan Paid sick time Qualifications Medical office experience Administrative experience Medical administrative support Medical records Clerical experience Full Job Description Wellness Concierge High-End, Cash-Pay Medical Practice About the Practice We are a high-end, concierge-style cash-pay medical practice committed to delivering exceptional, personalized care in a welcoming, inclusive environment. We are proudly LGBTQIA-friendly and prioritize discretion, professionalism, and a premium patient experience in everything we do. Position Overview We are hiring a Wellness Concierge/ Lead Callback Specialist to be the first point of contact for prospective and existing patients. This is a full-time, in-office role blending CRM/lead management (Client Retention Management) , patient scheduling, light medical assistant duties, and front-office administration. The right person is motivated, warm, tech-savvy, and thrives in a fast-paced environment where adaptability matters. What You'll DoLead & CRM Management Respond promptly to inbound leads via phone, email, and web inquiries. Manage and maintain the CRM — logging interactions, updating statuses, and following up on prospects. Convert qualified leads into booked consultations and appointments. Front Desk & Patient Experience Greet patients warmly upon arrival and create a premium welcome experience. Answer incoming calls, schedule appointments, and manage the daily calendar. Send personalized thank-you notes to new patients. Confidently and professionally communicate about our cash-pay services. Administrative Support Process patient paperwork, intake forms, and insurance-related documentation (note: we do not accept insurance). Coordinate with labs and pharmacies for results, refills, and follow-ups. Manage lab results workflow — routing to the provider and communicating to patients. Maintain accurate, HIPAA-compliant patient records. Light Medical Assistant Duties Take patient weights and basic vital signs. Prepare exam rooms and assist with simple in-office tasks as needed. Coordinate with the provider on patient flow throughout the day. (HIPAA training and on-the-job MA training will be provided after hire.) What We're Looking For Motivated, positive, self-starting personality — you take initiative without being asked. LGBTQIA-friendly and genuinely comfortable supporting a diverse patient population. Tech-savvy — comfortable learning new CRMs, scheduling tools, and protocols quickly. Excellent verbal and written communication; warm and professional phone presence. Reliable and punctual — able to commit to an 8:00 AM start time consistently. Comfortable discussing sensitive health topics (including STD testing) with discretion. Confident communicating about high-value, cash-pay services. Adaptable and open to feedback — we move quickly and evolve our processes. Medical office, secretarial, or customer service experience is a plus but not required.

What You'll Get Compensation:

$18-$20 per hour, depending on experience. Full benefits package (details per the Employee Handbook — to be provided). Structured 30/60/90-day onboarding with clear competency goals. Direct mentorship from practice leadership. Opportunity to grow with a premium, mission-driven practice. A supportive, inclusive, and respectful workplace culture.

Schedule & Location Schedule:

Full-time, in-office. 8:00 AM start time required.

Location:

The Stoehr Center, Frisco, TX How to Apply Submit your resume and a brief note about why this role is a fit for you. We review applications on a rolling basis and look forward to meeting you. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Paid training Retirement plan Uniform allowance Vision insurance

Work Location:

In person