A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Serenova at Woodforest is hiring a Concierge Director to serve as the second-in-command of our newest concierge community — a brand-new, hospitality-forward 55+ independent living community in Montgomery, TX. This is not a traditional concierge role. It's a hospitality leadership position responsible for front-of-house operations, the experience residents feel every day, and consistent service execution across every touchpoint. If you're an operator, team builder, and culture driver who leads from the floor, this is your role.
WHAT YOU'LL DO
Own the front-of-house experience — set the service standard, hold the team to it, and make sure the front desk runs as the organized, responsive hub of the community. Lead and develop the Concierge and Reception teams — including Concierge (Social & Wellness), Concierge (Technology & Transportation), and Reception — through recruiting, training, coaching, and accountability. Drive a dynamic calendar of social, wellness, and excursion programming that builds engagement and brings the Serenova brand to life every week. Build real relationships with residents — know preferences, anticipate needs, resolve issues before they escalate, and stay visible throughout the community. Partner with the General Manager on daily operations and serve as the on-site leader in the GM's absence. Support administrative and financial accuracy in Entrata — resident accounts, billing coordination, and move-in documentation — and champion adoption of Livly for resident communication and engagement.
WHAT YOU BRING
3+ years in hospitality, concierge services, or senior living, with prior leadership or supervisory experience. Track record in high-touch, service-driven environments where the standard was set high, and you held the team to it. Strong operational instincts — highly organized, exceptional follow-through, and comfortable managing multiple priorities at once. Service-driven leadership presence — you lead from the floor, set the tone, and bring energy and accountability to every shift. Comfort with property and resident-engagement platforms; experience with Entrata, Livly, or WelcomeHome is a plus.
WHY SERENOVA
Second-in-command. You're the GM's deputy and the operational anchor of the community — trusted to run the building, shape the culture, and own the front-of-house. Build from day one. Brand-new community, no inherited team, no inherited culture — you set the standards and the playbook from the start. A differentiated product. Serenova's concierge-driven, hospitality-first model sits between Active Adult and Independent Living — a story the local market can't match. Real career runway. The CD seat is the natural step toward General Manager for the right operator, with the visibility and reps to get there.
COMPENSATION & BENEFITS
Base salary: $65,000 - $75,000 per year, commensurate with experience. Community performance bonus. Medical, dental, and vision insurance. 401(k). Paid time off and holidays.
Job Type:
Full-time Work Location:
In person — Montgomery, TX Ready to help build something special? Apply directly on Indeed using the Apply Now button.
Pay:
$65,000.00 - $75,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance
