Essential Functions:

Optimizerevenue by ensuring staff are familiar with activities,pricingand availability. Creates activities desk schedules Works with relevant managers to ensure proper coverage of concierge desk through the weekly schedule Be familiar with occupancy and drive activities on days where late departures can be granted to capture more revenue on guest departure days. Be proactive by discounting activities to increase booking during low-demand times Streamline ways tomonitorbooking activity and provide analysis on how to increase bookings and captureadditionalspend. Foster relationships between the F&B, Recreation, Reservation team to ensure activity and dining bookings arebeing madeavailable based on guest demand. Generate ideas tocome up withcreative experiences that are property specific Create standards for activity centeroperation to ensureoptimumservice levels are being met Analyze and respond to Medallia surveys. Foster relationships with guests and build loyalty for future business. Ensure proper information is being shared to in house guests and guests who have reservations Be familiar with front desk operations to oversee problem resolution or manager on duty responsibilities when needed Conduct Situational MOS to ensure staff are representing the department and resort in a way that increases guest knowledge of amenities/activities. Provide coaching andteachselling strategies to ensurestaff areconfident with available offerings. Ensure associates are engaged with their work and that the individuals have the correct tools and equipment to perform their duties. Provide solutions to problems that arise between other departments and the front office staff Review group resumes and effectivelycommunicatesneeds to the front office team Support the loyalty ambassador and take on this role's responsibilities in the absence of the loyalty ambassador Trains individuals for the history tour and conducts the tour when needed. Oversees amenity program and conducts training for new associates in

ALICE Tools and Equipment:

Computer and printer, typewriter, pen/pencil,photo-copyingmachine, facsimile machine, Alice, Resort suite, Opera,synergy.

Working environment:

Interior and on occasion exterior of hotel with exposure to weather conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster . Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com .