Answers multi-line telephone system and routes calls to appropriate staff Greets staff, residents, & visitors in a courteous & professional attitude Responds to & relays resident call bell or pendant alerts promptly to direct care staff Demonstrates the ability to communicate and understand the physical and cognitive needs of older adults Follows written & verbal directions & communicates effectively with residents, families, and staff to support quality care Remains accessible to residents and families as needed by maintaining presence at the concierge desk Take resident meal orders and delivers tickets to the kitchen in a timely manner Maintains respectful communication with staff, residents, and visitors Retrieves faxes & distributes to appropriate departments while maintaining confidentiality Coordinates transportation with facility and/or outside vendor for residents when requested Enters maintenance work order requests into electronic system Maintain clean, organized, professional workspace at the front desk Orders office and medical supplies as needed Makes copies for all departments as needed Prepares employee name badges as needed Accept and organize resident and facility deliveries/packages Allow entry to authorized staff/visitors afterhours Communicates promptly with Administration & department leaders regarding issues/problems that arise with residents, staff or families Demonstrates proficiency with computers and the ability to learn new systems Must be able to perform duties in accordance with the guidelines mandated by Social Services as the licensing agent of this facility and HIPAA Be of acceptable physical and mental health to carry out assigned duties Must possess mature judgment skills and be able to respond to emergency situations Attendance is required during inclement weather Follows infection control policies & procedures Follows & implements all policies & procedures of Runk and Pratt Maintains appropriate & respectful conduct within the workplace Provides support in any area that may arise that is above and beyond the normal expectations for this position. Graduation from high school or GED Complete annual in-service training as required State Police background check that is free from barrier offenses A current Tuberculosis screening on or within 7 days prior to the first day of employment and free from Tuberculosis The ability to meet physical requirements for position The ability to pass a drug test