A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Senior Client Concierge — Lead of First and Last Impressions Do you believe that exceptional veterinary care starts with how a client is greeted at the door? Do you thrive on mentoring others, bringing calm to high-stress situations, and making pet families feel completely supported? At Richmond Animal Hospital, we've been treating pets like family since 1989. As a locally owned, independent clinic, we are deeply rooted in our Vermont community. We center our daily work around four core values: Hospitality-Focused Care, High-Quality Pet Care, Staff Empowerment, and Community Engagement . We are looking for a Senior Client Concierge to serve as the "stabilizing anchor" of our front-office team. In this elevated role, you won't just manage the front desk—you will champion a warm, judgment-free space for our team, our clients, and their pets.
The Impact You'll Make The Voice of Hospitality :
Model exceptional client service by greeting pet families by name, proactively managing wait times, and keeping our waiting area calm and pristine.
Team Leadership & Mentorship:
Lead the onboarding and training of new concierge staff, support junior team members through emotionally tough situations (like euthanasia or emergencies), and foster a highly collaborative team culture.
Operational Excellence:
Differentiate between routine wellness and medical emergencies to ensure swift hand-offs to the medical team, manage Electronic Medical Records (EMR), and audit daily prescription requests.
Financial Stewardship:
Manage complex client billing, guide sensitive pricing transparency and service estimate discussions, and oversee accurate daily financial closeouts. What We're Looking For At least 4 years of customer service/hospitality experience, with at least 2 years specifically in a medical or veterinary reception environment (veterinary-specific experience is a huge plus). Excellent verbal and written communication, natural leadership and de-escalation skills, and proficiency in veterinary EMR software or equivalent medical database systems. Outstanding emotional intelligence, a calm demeanor under pressure, and a passion for mentoring coworkers and protecting clinical boundaries. Full-time, Monday through Friday between the hours of 7:45 AM and 5:45 PM (no weekends!). Why You'll Love Working Here We recognize that a strong staff leads to strong care. To support your health, wellness, and professional growth, we offer a comprehensive benefits package:
Competitive Pay:
$22.00 to $30.00 per hour (Non-Exempt).
Generous Time Off:
4 weeks (160 hours) of front-loaded Paid Time Off (PTO) annually plus 7 paid holidays (including Town Meeting Day!). Paid Volunteer Time Off (VTO): Up to 3 paid days per year to support the local Vermont non-profits you care about.
Health & Wellness:
Tiered medical, dental, and vision insurance packages.
Retirement Planning:
Secure your future with our retirement savings plan. Continuing Education (CE): Up to $1,000 per year in CE reimbursement to help you explore your professional passions.
Industry-Leading Pet Perks:
50% off vaccines, 25% off select pharmacy, at-cost lab work, and no-cost select diagnostics/euthanasia for your household pets.
Scrubs Provided:
4 sets of custom, high-quality branded scrubs provided annually at no cost. Ready to join our team? If you are ready to bring your leadership skills to a clinic that values your impact as much as your technical expertise, we would love to meet you. Apply today to become our next Senior Client Concierge!
Requirements:
At least 4 years of customer service/hospitality experience, with at least 2 years specifically in a medical or veterinary reception environment (veterinary-specific experience is a huge plus). Excellent verbal and written communication, natural leadership and de-escalation skills, and proficiency in veterinary EMR software or equivalent medical database systems. Outstanding emotional intelligence, a calm demeanor under pressure, and a passion for mentoring coworkers and protecting clinical boundaries. Full-time, working rotating schedules Monday through Friday between the hours of 7:45 AM and 5:45 PM (no weekends!).
