Job Overview Evergreen Ford Lincoln, part of the highly respected Cam Clark Auto Group, is growing and looking for motivated, energetic, and customer-focused Service Guest Experience Coordinator to join our winning team.

Key Responsibilities:

Coordinate and schedule drivers for the pick-up and delivery of guest vehicles, ensuring timely service. Manage appointment scheduling for vehicle pick-up, drop-off, and mobile service appointments. Communicate effectively with guests, service advisors, and drivers to confirm appointments and provide updates. Ensure all vehicle logistics are organized and executed smoothly to maximize guest satisfaction. Maintain accurate records of scheduled appointments, vehicle statuses, and driver assignments. Address guest inquiries and concerns professionally, escalating issues as needed. Collaborate with service advisors and team members to ensure seamless communication and service delivery. Keep guests informed about their vehicle status and estimated completion times. Support administrative tasks related to scheduling, reporting, and documentation. Other duties may be assigned.

Qualifications:

Previous experience in customer service, automotive industry, or appointment coordination preferred. Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Ability to coordinate multiple schedules and prioritize tasks effectively. Proficiency in scheduling software and Microsoft Office Suite. A problem-solver with a positive attitude and attention to detail. Flexibility to work various shifts, including some weekends or evenings as needed. Join us as a Guest Experience Coordinator to bring energy, professionalism, and innovation to every customer.

Pay:

$45,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person