Located in Madison, WI, The Institute of Beauty and Wellness is more than a beauty school--we're a community rooted in care, compassion, and elevated guest experiences. We're seeking a polished, people loving Aveda Advisor who thrives in a fast-paced, guest facing environment. In this role, you'll be the first impression of our brand, delivering exceptional service while supporting retail, scheduling, and daily front desk operations.

Key Responsibilities:

Guest Experience Excellence:

Create a warm, welcoming, five-star experience for students, guests, and team members from arrival to checkout.

Retail & Product Guidance:

Engage guests in thoughtful conversations to identify their needs and recommend Aveda and Ultraceuticals products that align with their goals.

Front Desk Operations:

Manage appointment scheduling and guest checkout using Zenoti, ensuring accuracy and efficiency throughout the day.

Brand & Service Standards:

Follow the Aveda Service Wheel to deliver a consistent, elevated guest experience at all times.

Product Knowledge:

Maintain up-to-date knowledge of products and services, including pricing, timing, and key benefits.

Team Collaboration:

Participate in meetings and communicate clearly and professionally with leadership and team members.

Operational Support:

Assist with additional duties as assigned to support daily operations and guest satisfaction.

Qualifications:

Previous retail and guest service experience required Beauty or wellness industry experience preferred Strong communication skills with a friendly, professional demeanor Detail-oriented with solid problem-solving abilities Ability to work collaboratively in a team environment Flexible availability, including evenings

Benefits & Culture:

Employee discounts on Aveda products and services Healthcare benefits, including medical, dental, and vision Paid Time Off and holiday pay A supportive, people-first culture rooted in wellness and education Opportunities to grow within a respected beauty and wellness institution