Luxury with Heart Anaala Salon and Spa is always on the lookout for passionate guest care employees to join our team. We are a progressive company home to cutting-edge professionals whose dedication to their craft has created a welcoming environment that clients love! Due to our continued success, our great clientele is ready and waiting for our team's future superstars. We offer a laid-back, professional, fun, nurturing environment. If you feel you have something unique to contribute to Anaala Salon and Spa and would like to explore the possibilities of a future with us, please send us your resume.

Job Title:

Guest Care Specialist- Part Time 8-15 hours week

Department:

Front Desk/Guest Services Reports To:

Salon/Spa Managers, Owner Primary Duties and Responsibilities 1.

Deliver Exceptional Customer Service:

Ensure the highest quality of customer service for every guest. Use above-and-beyond customer service practices for checking in and checking out guests. 2.

Manage Communications:

Answer phones, voicemails, texts, and emails promptly and professionally. Efficiently book appointments for stylists and clients while optimizing schedules. 3.

Execute Operational Procedures:

Manage the following systems and tools during shifts: Meevo2/Tippy for appointment booking and tipping. Microsoft Office for email correspondence and organization. Retail Inventory to ensure stock levels are accurate and restocked as needed. Oversee the redo policy for client satisfaction management. 4.

Implement Promotions and Sales Initiatives:

Execute promotions as directed by the Senior Salon Coordinator, including: Seasonal sales promotions. Launches of new products. Maintain retail displays, product schematics, and sales-building strategies. 5.

Manage Client and Retail Systems:

Assist with the Meevo2 client database, ensuring accurate and up-to-date records. Update retail and service prices as requested by management. Maintain and manage discount codes, sale items, and holiday gift sets. 6.

Maintain Accurate Financial Transactions:

Manage Meevo2 point-of-sale (POS) transactions, including: Daily deposits and credit card transactions. Gift card purchases Refunds, transaction errors, and drawer entries. 7.

Salon Operations and Maintenance:

Open and close the salon following established protocols. Assist in maintaining accurate inventory counts of retail and professional products. Ensure salon cleanliness and organization during shifts. 8.

Additional Duties:

Knowledge of Davines products to educate guests. Multitask and delegate as necessary to complete tasks promptly. Take on other duties as assigned by management.

Skills and Qualifications:

Problem-solving abilities. Excellent client service, communication, and organizational skills. Proactive and goal-oriented mindset. Exceptional teamwork and multitasking abilities. Proficient in Microsoft Office and Google Suite Excellent phone etiquette and organizational skills Experience with multi-line phone systems and front desk operations Ability to manage calendars and perform data entry tasks Demonstrates time management skills

Direction Received:

Reports to Senior Guest Care and the Owner. This position is key in delivering a seamless guest experience and ensuring smooth salon operations, embodying Anaala Salon's commitment to excellence.

Pay:

$15.00 - $20.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person