Club Concierge Milwaukee Athletic Club - 3.5 Milwaukee, WI Job Details Part-time | Full-time From $15 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Flexible schedule Referral program Pet insurance Qualifications Hospitality Resort experience Customer service Attention to detail Full Job Description Overview Join our vibrant team as a Club Concierge, where your enthusiasm and dedication will elevate our guests' experience to new heights! In this dynamic role, you will serve as the welcoming face of our exclusive club, providing personalized assistance and ensuring every guest feels valued and cared for. Your energy, attention to detail, and exceptional customer service skills will create memorable moments that keep our members coming back. Whether managing reservations, offering local recommendations, or handling guest inquiries, your proactive approach will be essential in delivering seamless hospitality every day. Duties Greet guests warmly upon arrival, establishing a friendly and professional first impression Assist members with reservations, bookings, and event inquiries to ensure smooth operations Provide personalized concierge services such as restaurant reservations, transportation arrangements, and activity suggestions Manage guest requests efficiently via phone, email, or in person while maintaining excellent phone etiquette Coordinate with other departments to fulfill special guest needs and resolve any concerns promptly Maintain accurate records of guest preferences and service interactions to enhance future experiences Support front desk operations by handling check-ins/check-outs and providing information about club amenities Skills Multilingual abilities are highly valued to serve a diverse clientele effectively Previous hotel or hospitality experience enhances your ability to deliver exceptional guest services Bilingual proficiency helps bridge communication gaps and cater to international guests Strong customer service orientation with a friendly, approachable demeanor Excellent time management skills to prioritize tasks efficiently in a fast-paced environment Knowledge of hospitality standards and resort operations ensures smooth guest interactions Professional phone etiquette coupled with clear communication skills for effective guest engagement Experience in restaurant or front desk roles is advantageous for understanding service flow and guest needs Ability to build rapport quickly and handle guest relations with tact and professionalism

Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Pet insurance Referral program Vision insurance

Work Location:

In person