Office Manager - Fitness and Wellness Center FTX Performance - 5.0 Boca Raton, FL Job Details Full-time $40,000 - $45,000 a year 15 hours ago Benefits Health insurance Flexible schedule Qualifications Staff supervision Teamwork Customer relationship building Team leadership Positive Psychology Spreadsheets Client rapport building Administrative experience Team development Team training Client management Relationship building Organizational skills Productivity software Health club & gym management Staffing management Flexibility Full Job Description About FTX Performance We are seeking an experienced, organized, and people-focused Office Manager to oversee daily office and facility operations. This person will play a central role in supervising staff, supporting members, coordinating schedules, strengthening member retention, and keeping the facility operating smoothly. This is primarily an office and operations management position. The Office Manager will provide front-desk coverage when necessary but will not spend the majority of each day performing reception duties. FTX Performance is a fitness and wellness facility in Boca Raton specializing in performance training, massage, recovery services, and helping members improve their overall health and performance. FTX Performance is part of FTX Wellness and works alongside Recovery Through Repetition, a nonprofit organization that connects and supports the recovery community through fitness, fellowship, and service. The Office Manager may also have opportunities to assist with RTR programs, activities, and community events. The position is includes opportunity for commission pay and has health benefits, with an employer contributution, following the completion of a successful introductory period. Primary Responsibilities Oversee the daily administrative and operational functions of FTX Performance. Supervise, support, schedule, and provide direction to front-desk and support staff. Maintain appropriate staffing coverage throughout the week. Respond when an employee is unavailable or does not report for a scheduled shift by arranging replacement coverage or personally covering the shift when necessary. Train and onboard new front-desk and support employees. Coordinate client appointments, employee schedules, calendars, and member communications. Build positive relationships with members and provide responsive, professional customer service. Address member questions, concerns, and service issues promptly and respectfully. Support member retention through follow-up, relationship-building, and a consistently positive member experience. Assist prospective members with inquiries, facility tours, follow-up, membership options, and enrollment. Sell memberships and participate in the company's membership commission program. Support promotions, marketing activities, special events, and community outreach. Coordinate facility supplies, vendors, maintenance needs, and general facility readiness. Maintain accurate records, administrative systems, internal communications, and operating procedures. Identify operational problems and work with leadership to implement practical solutions. Provide front-desk coverage when staffing or business needs require it. Support scheduled gym, wellness, and community events, including events held during evenings or weekends. Assist with Recovery Through Repetition programs or events when appropriate . Required Qualifications At least one to two years of office management, operations management, administrative management, or comparable supervisory experience. Experience supervising, scheduling, or training employees. Strong customer-service and relationship-management skills. Excellent organization, follow-through, and attention to detail. Ability to manage multiple priorities in a busy, member-focused environment. Strong verbal and written communication skills. Sound judgment and the ability to resolve problems professionally. Comfortable using computers, email, scheduling platforms, spreadsheets, documents, and general office technology. Comfortable supporting membership sales, follow-up, and promotions. Ability to work independently while communicating effectively with leadership, employees, members, prospective members, and vendors. Reliable transportation and the ability to commute consistently to the Boca Raton facility. Availability to work a flexible schedule across the facility's seven-day operating week. Preferred Qualifications Previous experience in a fitness center, gym, wellness practice, health club, hospitality business, membership organization, or other service-based environment. Experience with member retention, customer follow-up, membership sales, or sales support. Experience coordinating events, promotions, or community activities. Familiarity with customer relationship management, scheduling, point-of-sale, or membership-management systems. An interest in fitness, wellness, community service, or mission-driven work. Schedule and Availability This is a full-time position, 40 hours per week. The schedule is not limited to fixed weekday hours. FTX Performance operates seven days a week, and the Office Manager's schedule will be developed around business needs, scheduled events, employee availability, and staffing coverage. Hours may include weekdays, evenings, and weekends. The schedule may change from week to week. As the manager responsible for staffing coverage, the person selected must be prepared to arrange coverage or personally cover a shift when a scheduled employee is unavailable or does not report to work. What Success Looks Like A successful Office Manager will: Create a professional, welcoming, and well-organized experience for members and guests. Build a reliable, accountable, and properly trained front-desk and support team. Maintain dependable staffing coverage throughout the week. Improve scheduling, communication, and administrative consistency. Respond to member needs before small concerns become larger problems. Help strengthen member satisfaction, retention, and membership growth. Keep the facility organized, prepared, and operating efficiently. Support leadership without requiring constant direction. Contribute positively to the culture and mission of FTX Performance. Why Join FTX Performance? This position offers the opportunity to take meaningful ownership of a fitness and wellness operation while working directly with members, employees, and leadership. The Office Manager will help shape the member experience, strengthen the staff team, support business growth, and create an environment in which people can improve their health, performance, and quality of life. The position may also provide opportunities to contribute to community programs and events connected with Recovery Through Repetition. FTX Performance is an equal opportunity employer and considers qualified applicants based on their experience, abilities, and suitability for the position.

Pay:

$40,000.00 - $45,000.00 per year

Benefits:

Flexible schedule Health insurance

Work Location:

In person