Reservations & Events Coordinator Sheraton Garden Grove - Anaheim South - 3.9 Garden Grove, CA Job Details Full-time $21.50 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Qualifications Guest reservation booking Written communication Customer communication Teamwork Interpersonal skills English High school diploma or GED Attention to detail Banquet experience Tour scheduling Sales follow-up Event sales Full Job Description

JOB TITLE

Reservations & Events Coordinator

DEPARTMENT

Sales

REPORTS TO

Director of Sales STATUS:

Full-Time, Hourly/Non-Exempt

WORK LOCATION

100% Onsite, $21.50 per hour

START YOUR JOURNEY WITH US

When you join the Sheraton Garden Grove - Anaheim South family, you become part of a global community. Since 1937, Sheraton has been a place to gather and connect. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with us. Join us on our mission to be 'The World's Gathering Place'! Be where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of you.

We offer a collaborative environment along with perks such as daily complimentary buffet-style meals, team-building activities, employee recognition programs, and an annual holiday celebration.

JOB SUMMARY

The Reservations & Events Coordinator is a full-time, onsite position within the Sales Department that combines responsibilities supporting hotel reservations, group room blocks, catering, and events. The position provides reservations and group coordination support based on hotel business levels and seasonal needs, while also supporting the Catering Sales Manager with the coordination and execution of meetings, catered events, site tours, and other group functions. A key responsibility of this position is providing weekend event and Sales & Catering coverage. The Reservations & Events Coordinator works closely with the Catering Sales Manager, Director of Sales, Food & Beverage team, Front Desk, and other hotel departments to help ensure accurate reservations, effective communication, and a smooth client and guest experience from the planning stages through the completion of an event.

ESSENTIAL FUNCTIONS

Events & Catering Support Supports the Catering Sales Manager with the planning, coordination, and execution of meetings, catered events, social functions, and group activities. Provides onsite coverage for scheduled events, particularly on weekends, based on the hotel's event calendar and business needs. Serves as an onsite point of contact for assigned events and assists with communicating client needs and event requirements to appropriate hotel departments. Greets clients, meeting planners, and event guests in a warm and professional manner. Conducts property and event-space tours for prospective and confirmed clients as assigned. Assists with gathering event details, client requests, timelines, and other information needed for upcoming functions. Assists with the preparation and distribution of Banquet Event Orders (BEOs) and related event documentation under the direction of the Catering Sales Manager. Reviews upcoming event information and assists with ensuring relevant departments have the information necessary to execute scheduled functions. Assists with client communication and follow-up by telephone and email as directed. Provides administrative support for proposals, event correspondence, client files, appointments, calendars, and other Sales & Catering documentation. Communicates with Food & Beverage, Front Desk, Housekeeping, Engineering, and other departments regarding event and group requirements. Assists with event setup coordination and conducts event-space checks as needed. Monitors assigned events while in progress and communicates client requests, concerns, or operational issues to the appropriate manager or department. Assists with transitioning clients and event information to the appropriate operational teams. Maintains organized and accurate event and catering files and records. Assists with hotel sales activities, guest events, community activities, and other Sales & Catering initiatives as assigned. Attends Sales, Catering, BEO, and other departmental meetings as requested. Reservations & Group Coordination Processes reservations received from the Sales Department and other hotel departments by telephone, email, central reservation systems, and other approved channels. Creates new reservations and accurately processes changes and cancellations in the Property Management System (PMS). Communicates reservation information and confirmations to guests and relays relevant information to the Front Desk, Sales Department, and other appropriate parties. Supports group, tour, and FIT reservations as assigned. Creates and maintains group room blocks in applicable hotel systems, including CI/TY and Lightspeed. Processes rooming lists and records requests for special accommodations. Serves as a liaison between the hotel and housing companies or reservation platforms for assigned groups and conventions. Monitors group pickup, room type availability, cutoff dates, and other reservation requirements and communicates concerns to Sales leadership. Maintains and monitors rates and availability in accordance with established hotel procedures. Accurately records special billing instructions, group codes, transient business codes, and other reservation information. Processes applicable no-shows, credit card information, advance deposits, and cash deposits accurately and in a timely manner. Assists with master arrival reports, VIP reservations, and pre-stay correspondence. Handles daily reservation correspondence and responds to inquiries in a timely and professional manner. Assists with group preregistration activities, including preparation of key packets, breakfast vouchers, welcome letters, and room blocking. Communicates potential sellout dates, reservation concerns, discrepancies, or unusual matters to the appropriate manager. Collaborates with the Sales Department on group and reservation-related opportunities and initiatives. Maintains current knowledge of hotel room types, rates, packages, promotions, amenities, services, and hours of operation. General Responsibilities Provides exceptional service by communicating professionally and effectively with guests, clients, coworkers, and supervisors. Demonstrates teamwork by cooperating with and assisting other departments as necessary. Maintains confidentiality of guest, client, employee, and hotel information. Maintains organized files, calendars, records, and work areas. Follows Sheraton Garden Grove-Anaheim South Hotel policies and Marriott brand standards. Maintains current knowledge of hotel services, facilities, event spaces, and relevant Marriott and Sheraton standards. Participates in required hotel and departmental training. Performs other job-related duties as assigned based on business needs.

JOB SPECIFICATIONS

Education:

High school diploma or equivalent required; some college coursework in hospitality, business, sales, or a related field is a plus. A college degree is a PLUS.

Experience:

At least two years of previous hotel, reservations, sales, catering, events, or related hospitality experience preferred. Previous experience with hotel groups, events, reservations, a Property Management System, or a sales/catering system is preferred.

Skills & Qualifications:

Strong written and verbal communication skills. Strong organizational and follow up skills and attention to detail. Ability to manage multiple assignments, deadlines, reservations, and events simultaneously. Professional and service-oriented approach when communicating with clients and guests. Ability to work independently while collaborating effectively with Sales, Catering, and hotel Operations. Ability to respond professionally to changing events and operational needs. Proficient knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Experience with CI/TY, Lightspeed, or similar hotel systems is a plus. Written and verbal understanding of English required; additional languages are a plus.

SCHEDULE & AVAILABILITY

This is a full-time, 100% onsite position . Regular weekend availability is required, as this position provides event and departmental coverage based on the needs of the business. The regular workweek may include examples such as a Wednesday through Sunday or Thursday through Monday schedule, depending on hotel operations, scheduled events, and departmental coverage needs. The position may also require evening and holiday availability for scheduled events and other business needs. Work schedules may vary from week to week based on the hotel's event calendar, group activity, occupancy, and operational requirements.

JOB CONTEXT & PHYSICAL REQUIREMENTS

Work attire must comply with Sheraton Garden Grove-Anaheim South Hotel and Marriott brand standards. Requires the ability to work at a computer and in a seated position for extended periods. Requires regular movement throughout the hotel, including meeting rooms, banquet areas, guest areas, and event spaces. Requires frequent standing and walking for extended periods during events and property tours. Requires use of arms and legs and general body movement, including walking, stooping, grasping, reaching, and balancing. Requires occasional lifting, pushing, or pulling of items weighing up to 15 pounds. Must be able to perform the essential functions of the position with or without reasonable accommodation

Pay:

$21.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Do you now or will you in the future require sponsorship for employment visa status (e.g., H-1B visa)? Please note that we do not provide employment visa sponsorship. This is a full-time position that requires availability to work every weekend. Are you able to consistently commit to working every weekend? The starting pay for this position is $21.50 per hour. If selected for the position, are you willing to accept this rate of pay? If selected, when would you be available to start?

Education:

High school or equivalent (Preferred)

Experience:

hotel, reservations, sales, catering, or events: 2 years (Required) Ability to

Commute:

Garden Grove, CA 92840 (Required)

Work Location:

In person