POSITION

Event Staff STATUS:

Part-Time/Non-Exempt VENUE:

The BayCare Sound

REPORTS TO

Event Manager To serve the Mission, Vision and Values of REH, Inc. by engaging with patrons to assist with their needs before, during, and after the show, while maintaining cleanliness and ensuring safety of the venue.

ESSENTIAL DUTIES

Greet guests, answer guest questions, assist guests with locating their seats, and examine tickets for entry to various seat levels around the venue during the event. Assist with keeping the venue safe, clean, and presentable to the guest. Resolve guest complaints or problems. Examine tickets or passes to verify authenticity. Provide assistance to guests with special needs, such as helping with seat accommodations. Guide guests to exits or provide other instructions or assistance in case of emergency. May assist in verifying staff credentials to generally restricted areas. Partner at the end of the show to close the venue. Assist patrons by giving directions to places inside or outside the venue. Ensure guests are safely enjoying the show. Additional tasks as requested by management.

Education/ Experiences:

High School Diploma or equivalent preferred. One-year customer service, preferably in the hospitality industry.

Demonstrated Skills or Knowledge:

Ability to exercise excellent verbal, written, and interpersonal communication skills. Ability to use acute sense of judgment, tact, and diplomacy. Ability to make quick and effective decisions. Ability to communicate effectively both orally and in writing. Ability to handle multiple and diverse tasks. Ability to organize people, tasks and processes to ensure a smooth event.

Physical Demands:

Ability and willingness to work long and irregular hours. Ability to lift and carry up to 25 lbs. Ability to operate a computer terminal. Ability to operate basic office machines. Ability to use telephone. Ability to drive. Ability to move about entire facility. Ability to work outdoors in various climates. Ability to maintain good attendance and available to work 2/3 of booked events.

Other:

Valid driver's license and safe driving record. Successful completion of a background check and drug screen. Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. 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