Winter Wonder Event Manager St. Pete Downtown Improvement District Saint Petersburg, FL Job Details Temporary | Contract $18 an hour 13 hours ago Benefits Employee discount Flexible schedule Qualifications Customer communication Self-direction Greeting customers Social media content Maintenance work Venue guest services Event customer service Communication skills Event on-site coordination Full Job Description About Winter Wonder Winter Wonder is a new seasonal activation coming to Williams Park in Downtown St. Petersburg. Designed to bring energy and activity to the park throughout the winter season, the event will feature a real ice-skating rink, local maker shops, food and beverage offerings, entertainment, programmed events, gathering spaces, and family-friendly experiences. Winter Wonder is intended to be more than a single event, it will be an ongoing destination where residents and visitors can gather, explore Downtown St. Pete, support local businesses, and enjoy a unique winter experience in the heart of the city. As a first-year event, we are looking for team members who are excited to help bring the experience to life and take ownership of making each day successful. Position Overview We are looking for energetic, outgoing, and dependable individuals to serve as Winter Wonder Event Managers. This is a hands-on, on-site position responsible for supporting the daily operation of Winter Wonder while serving as a primary point of contact for guests, vendors, and event partners. The Event Manager will function as both a site coordinator and brand ambassador, helping ensure the event is welcoming, clean, organized, and operating as intended. This person should be comfortable taking ownership of the site during their shift, proactively identifying what needs attention, communicating with multiple partners, and reporting updates back to the Winter Wonder Project Manager. Key Responsibilities Daily Site Operations Open and close Winter Wonder according to established daily procedures. Complete physical setup and breakdown tasks, including arranging tables and chairs, opening and closing umbrellas, wiping down surfaces, placing and removing signage, and preparing guest areas. Conduct regular walks of the event site and remove litter, debris, or other items that impact the appearance of the event. Keep tables, seating areas, and other guest-facing spaces clean and organized throughout the shift. Assist with minor operational and maintenance needs, including troubleshooting basic power issues, cleaning spills, and identifying broken or malfunctioning infrastructure. Promptly report maintenance, safety, or infrastructure concerns that cannot be resolved on-site. Vendor & Partner Coordination Check in regularly with maker shop vendors to identify questions, concerns, or assistance needed. Check in with food and beverage operators throughout the shift. Check in with IRE ice rink staff regarding rink conditions, operational needs, and any concerns for the day. Ensure vendors and event partners are briefed on daily schedules, programming, special events, and operational needs. Maintain communication with on-site security and coordinate as situations arise. Serve as the connection between on-site vendors and the Winter Wonder Project Managers. Guest Experience & Brand Representation Serve as a Winter Wonder Brand Ambassador and create a welcoming experience for every guest. Be knowledgeable about Winter Wonder, including operating hours, programming, skating, vendors, food and beverage, amenities, and upcoming activities. Answer guest questions and help resolve customer service concerns. Become familiar with the surrounding Downtown St. Petersburg area and be able to recommend nearby restaurants, businesses, attractions, and activities. Programming & Social Media Assist with programmed events and special activities throughout the season. Help manage Winter Wonder's social media presence by capturing and posting daily event activity, programming, vendors, and guest experiences in accordance with established brand guidelines. Identify fun, engaging moments throughout the event that can be shared through Winter Wonder's social channels. Reporting & Communication Maintain a daily activity log documenting event operations and activity during each shift. Track guest interactions, vendor check-ins, operational concerns, incidents, maintenance needs, and other identified metrics. Complete incident reports when necessary. Communicate important updates and outstanding items to the next Event Manager and Winter Wonder Project Managers. Provide observations and feedback that can help improve operations and the guest experience throughout the season. Perform other duties as assigned. Schedule & Staffing Winter Wonder will hire approximately 3-4 Event Managers who will work from a shared schedule to provide coverage throughout the season. Candidates must have flexibility to work days, nights, weekends, and holidays. Additional hours may be required for special programming, event setup, or operational needs. This is a seasonal contract position and does not guarantee a specific number of hours each week.

Pay:

$18.00 per hour Expected hours: 4.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule

Experience:

event: 1 year (Preferred)

Location:

Saint Petersburg, FL 33701 (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person