NPosition Type ManagementPay Range:

$28.35

27 per hour

Bonus Eligible:

YJOB SUMMARY

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

CANDIDATE

PROFILEEducation and Experience

High school diploma or GED; 3 years in the event management or related professional area.

Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

CORE WORK

ACTIVITIESAssisting in Event Operations

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
Serves as meeting planning advocate and liaison to all operational departments
Assists with coordination of all convention group plans and catering needs with all required operational departments
Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO's), post-convention report and change logs
Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary
Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival
Partners with Conference planning team to verify issues are identified and resolved
Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
Resolves potential meeting or room set issues proactively
Utilizes available resources to meet client requests or resolve client issues
Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Coordinates and communicates event details both verbally and in writing to the client and property operations
Responds to and handles guest problems and complaints
Uses personal judgment and expertise to enhance the client experience
Stays available to solve problems and/or suggest alternatives to previous arrangements
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment w the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. (life.marriott/wp-content/uploads/2025/09/benefitsoverviewf\\2025edits\\8.19.25.pdf) to learn more.

Why have less when you can have MORE

all under one roof?

Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. 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