JOB TITLE

Audience Services Coordinator

DEPARTMENT

Operations

REPORTS TO

House Manager

FLSA CLASSIFICATION

Non-Exempt

EFFECTIVE DATE

2026

Position Summary:

Oversee the duties of Volunteers and facilitate Front of House activities to provide the best possible experience for audiences.

Essential Functions:

Work a minimum of three days per week of a Broadway engagement in addition to performance-based rentals throughout each month. Meet with the Director of Operations/House Manager/Front of House Manager/Manager of Events & Hospitality prior to the Volunteer arrival time to review any necessary performance information. Be the liaison between Spotlight/Usher Volunteers and House Manager/Front of House staff Encourage Volunteers to assist with pre-show work, primarily stuffing playbills, concession stand preparations, etc. Oversee Volunteer placement to make sure there is adequate coverage for each level of the theatre before, during and after the performance, as well as at intermission. Manage the activities in your assigned lobby and auditorium space during performances, lending a hand in other areas when needed. Facilitate any Holds as determined by the show. If possible, assist with concession sales to expedite transactions at candy counters. Work with Volunteers to restock during Act I and after intermission. Help facilitate a positive experience for Patrons, resolving any issues or concerns as they arise, contacting the House Manager if necessary. Work with the Volunteers to see that any patron issues are resolved in a timely manner. Any significant issues must be relayed to the House Manager. Always be aware of surroundings (inside and outside of the theatre) and work to maintain a safe and clean environment for patrons, volunteers and staff addressing issues immediately as they arise. Should an emergency arise, assess the situation and provide all information to the House Manager and wait for instructions on how to react. Keep calm until a plan is issued. Complete required incident reports. At the end of the evening debrief Volunteers-inquire about any patron issues that took place during the performance so the house manager can provide details in performance reports. Attend and assist at the annual volunteer education session.

Additional Responsibilities:

Assist in any ticketing issues and report to the box office. Other projects as assigned.

Education and Experience:

High School Diploma or equivalent Previous experience in Customer Service strongly preferred

Knowledge, Skills and Abilities:

Strong verbal and interpersonal communication skills. Ability to think on your feet and resolve issues in a timely manner. Attention to detail. Strong leadership skills and the ability to delegate tasks accordingly. Able to climb stairs Agree to be trained by Shea's in CPR, First Aid, AED and bloodborne pathogen management To Apply Send a Cover Letter and Resume to HR@sheas.org with

Subject Line:

Audience Services Coordinator Pay:

$19.00 per hour Expected hours: 12.0 - 30.0 per week

Work Location:

In person