Position Summary The Porter Portland is seeking an organized, personable, and detail-oriented Convention Services Manager to oversee the planning and execution of group meetings, conferences, and social events. This position serves as the primary hotel contact after a group contract is signed, working closely with clients and hotel departments to ensure every event is well planned and successfully executed. Key Responsibilities Manage assigned groups from contract turnover through event completion Communicate with clients to confirm menus, room setups, audiovisual needs, timelines, and special requests Prepare and distribute banquet event orders, group resumes, and other event documentation Coordinate closely with Banquets, Culinary, Front Office, Reservations, Housekeeping, Engineering, and Sales Conduct planning meetings, site visits, and pre-conference meetings Monitor guestroom pickup, rooming lists, event deadlines, and contracted commitments Identify opportunities to increase event revenue through food and beverage, audiovisual, and other event enhancements Serve as the primary onsite contact for clients during their programs Review event charges and assist with accurate billing Resolve client concerns quickly and professionally Maintain accurate event information in Delphi and other hotel systems Qualifications Previous convention services, catering, event planning, or hotel operations experience preferred Strong organizational skills and attention to detail Excellent written and verbal communication skills Ability to manage multiple groups, deadlines, and priorities Professional, solutions-focused approach to client service Ability to work collaboratively with multiple hotel departments Experience with Delphi, Hilton systems, CVENT, or similar event-management platforms is preferred Availability to work occasional evenings, weekends, and holidays based on event needs About The Porter The Porter Portland is a full-service downtown hotel located in Portland's Fountain District and part of Hilton's Curio Collection. The hotel offers approximately 10,000 square feet of meeting and event space, including two ballrooms, flexible breakout rooms, outdoor event spaces, and Xport Rooftop Bar & Lounge. We are looking for someone who enjoys building client relationships, solving problems, increasing event value, and creating memorable experiences from the first planning conversation through the final event. The Porter Portland is an equal opportunity employer. We value a welcoming and inclusive workplace and encourage qualified candidates of all backgrounds to apply.

Pay:

$62,000.00 - $65,000.00 per year

Work Location:

In person