Lead Front of House Manager Stages - 2.0 Houston, TX Job Details Part-time $17 - $19 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 403(b) Qualifications Teamwork Customer relationship building Volunteer management Team leadership Writing skills Moving Employee relationship building High school diploma or GED Customer engagement Conflict management Vendor communication Full Job Description The Lead Front of House Manager plays a key role in shaping the patron and guest experience at Stages, ensuring that every visit to The Gordy reflects our commitment to hospitality, inclusion, and care. This position leads day-to-day Front of House operations, supports our volunteer usher community, and assists with the planning and execution of rentals and special events held at The Gordy. The Lead Front of House Manager partners closely with the Events & Organizational Operations Manager, Production, Box Office, Facilities, and other departments to create a seamless and welcoming environment for all who enter our spaces. About us Stages makes plays and tells stories that invite everyone to live more deeply and love more boldly. We produce a broad scope of plays and musicals ranging from jukebox musicals and family entertainment to world premieres and new work by emerging writers. Stages was founded in 1978 and we've grown to become Houston's sixth largest nonprofit performing arts producer and the largest outside the downtown theater district. We perform year-round with an average of 10 productions and thousands of visitors each season. In January 2020, we opened our new $35.4 million three-theater home, The Gordy. We're a welcoming, collaborative culture that encourages each staff member to take initiative, share ideas and help shape the organization. About you You're passionate about helping people and building relationships. You love hospitality and continuously go above and beyond to ensure others are having the best possible experience when visiting The Gordy. You are fantastic at making people around you feel special and developing personal connections. You are quick on your feet and flourish under pressure. You have the ability to make decisions quickly and to stand by those decisions. You understand that sometimes difficult conversations must be had with patrons but you don't shy away from necessary conflict. You thrive as the hub of a busy team, knowing that your work helps create unforgettable arts experiences for others. What you'll do at Stages Manage scheduling and day-to-day communication of the Front of House staff for all productions, presenting shows, rentals, and events Lead the volunteer usher program, including recruitment support, onboarding, training, monitoring attendance, and performance expectations Serve as the primary point of contact for day-to-day operational needs, managing front desk activity, phone line, visitor flow, and deliveries Monitor lobby activity and communication systems during business hours and escalate facility or security concerns to the appropriate personnel as needed Oversee and participate in patron-facing operations including greeting guests, scanning tickets, providing general information, and resolving customer service issues Ensure house and lobby spaces are prepared and reset before, during, and after each performance and/or event, including signage, program placement, seating areas, and lobby cleanliness coordination Check restrooms, lobby areas, and accessibility routes prior to performances and events and communicate needs to housekeeping or facilities Work with box office to support patrons with varying abilities and ensure ADA compliance and accommodations Serve as the on site Front of House lead for safety and emergency protocols during performances and events Collaborate with Stage Managers to open and close house, facilitate intermission timing, coordinate audience flow, and respond to in-house issues or emergencies Give curtain speeches or coordinate a designated Stages representative when needed Maintain adequate stock of performance programs and coordinate with Marketing Department when additional materials are needed Monitor lobby screens, signage, and equipment during events; report or troubleshoot issues as appropriate Coordinate with parking attendants during performances and assist in resolving patron-related concerns as they arise Prepare detailed nightly house reports including attendance data, house open/close times, intermission lengths, bar and parking revenue, and notable patron or facility issues Complete incident reports in accordance with Stages protocols and ensure timely communication to leadership Cross-train in ticketing systems and box office functions to provide support as needed. Maintain working knowledge of CRM platform, scanning equipment, communication devices, and digital lobby systems Manage office supply and hospitality inventory, including ordering, organization, and cost tracking Support the planning and execution of rentals, special events, opening-night activities, and other events held at The Gordy Field incoming event and rental inquiries, provide general venue information, and ensure inquiries are documented and routed for appropriate follow-up Conduct venue tours for prospective clients, providing information about event spaces, amenities, accessibility, and general venue requirements Attend internal and client event-planning meetings; take detailed notes and document event requirements, decisions, assignments, and follow-up items Support client and vendor access, deliveries, arrival schedules, and day-of-event logistics Provide administrative support to the Events & Organizational Operations Manager as needed Other duties as assigned To excel in this job, you'll need 2+ years experience in hospitality, customer service, or event-based operations Professional and confident communication with clients, vendors, patrons, volunteers, and colleagues Comfortable in a public role, providing leadership to staff and volunteer teams, and creating relationships with patrons Strong organizational and note-taking skills, with the ability to document event details and follow through on multiple assignments and deadlines Ability to remain stationary and move throughout The Gordy for extended periods during performances and events Ability to move, position, and transport event materials and equipment weighing up to 25 pounds independently and up to 50 pounds with assistance Ability to frequently move between venue spaces, including using stairs Evening and weekend availability High School Diploma or GED preferred A positive, customer-focused approach to work Passion for Stages' work and desire to play a vital role during a transformational period of growth It's also great to have Confidence in a variety of business and social settings, and building relationships with people in a wide range of roles and industries Familiarity with ticketing, CRM, event-management, or staff-scheduling systems Experience conducting venue tours, client walkthroughs, or event-planning meetings An understanding and love for the arts industry This is important Stages is committed to advancing equity, diversity and inclusion. We are committed to creating and maintaining a safe creative environment for staff, artists and our community. We know that through discussion and expression we can continue to promote change in a positive direction. We believe that diversity on and off stage is important. We are committed to bridging cultural gaps and creating an environment of inclusion and equity for all. It is our intent to provide equal opportunities to all who may apply. We welcome every race, color, religion, sex, sexual orientation, national origin, age, genetic makeup, gender identity or expression, disability, veteran status and thinking style. Our hiring process First, send us some information about yourself—please include an introduction to help us understand who you are and why you're right for this position (eg: cover letter, email, personal statement, video) as well as anything you think might be helpful to understand your background, experience, and skills. This could include a resume, event materials, writing or other work samples, personal website, LinkedIn profile, etc. Human Resources Stages 800 Rosine St. Houston, Texas 77019 If we think you might be a good fit, we'll contact you to schedule an introductory interview. This conversation will help us learn about you, share more about the job and Stages, and answer your initial questions. From there, we may also invite you to talk with other staff members from positions across the organization so that you have an opportunity to explore Stages' culture and work environment, and we can get a sense of what you'll bring to the team.

Pay:

$17.00 - $19.00 per hour Expected hours: 30.0 per week

Benefits:

403(b) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person