Labor On Demand has openings for Event Guest Services staff.

Location:

San Antonio TX / Varies depending on venue

Schedule:

Varies depending on Event, multiple shifts available

Compensation:

$12.00 - $13.50/hr Position Overview Guest Services Staff serve as ambassadors for the venue and play a critical role in creating a positive guest experience by providing information, assistance, and exceptional customer service to all patrons. This position requires individuals who enjoy working with the public, can maintain a professional demeanor in fast-paced environments, and are committed to ensuring guests have a safe and enjoyable experience. Essential Duties & Responsibilities Welcome guests in a friendly, professional, and courteous manner. Assist guests with locating seats, entrances, exits, restrooms, concessions, and venue amenities. Provide directions and answer questions regarding the event and venue. Verify tickets, credentials, wristbands, or event passes as assigned. Monitor assigned areas to ensure guest safety and comfort. Assist with crowd management and guest flow before, during, and after events. Respond to guest concerns, complaints, and requests for assistance in a professional manner. Report safety hazards, suspicious activity, guest incidents, or emergencies to supervisors and security personnel. Assist guests with disabilities and provide accommodation in accordance with ADA guidelines. Attend required training sessions, pre-event briefings, and staff meetings. Work cooperatively with venue management, security personnel, event staff, and fellow team members. Perform other duties as assigned. Minimum Qualifications Must be at least 18 years of age. Valid ID will be required to enter all venue locations Ability to provide outstanding customer service in a professional manner. Ability to work evenings, weekends, holidays, and flexible schedules based on event needs. Ability to pass all required background screenings and venue credentialing requirements. Ability to remain calm and professional in stressful situations. Preferred Qualifications Previous experience in customer service, hospitality, guest services, event staffing, security, retail, or food service. Experience working in large venues, stadiums, arenas, convention centers, or entertainment facilities. Bilingual (English/Spanish) preferred. Work Environment Work is performed in indoor and outdoor event venues. Environment may include exposure to large crowds, loud noise levels, bright lighting, and varying weather conditions. Events may involve high guest traffic and fast-paced activities. Employees may work in stadiums, arenas, convention centers, parking lots, concourses, entrances, seating areas, and other venue locations. Schedules are event-driven and may vary weekly based on venue needs. Physical and Mental Requirements Ability to stand and walk continuously for extended periods, often 6 to 12 hours per shift. Ability to climb and descend stairs frequently. Ability to lift, carry, push, and pull up to 25 pounds occasionally. Ability to bend, stoop, kneel, reach, and move throughout the venue. Ability to work in both indoor and outdoor environments. Ability to maintain mobility throughout large facilities. Ability to visually observe guest activity and venue conditions. Ability to maintain professionalism and composure in high-pressure situations. Ability to interact effectively with diverse guests, staff, and management. Strong verbal communication and active listening skills. Ability to exercise sound judgment and problem-solving skills. Ability to multitask and prioritize responsibilities in a fast-paced environment. Ability to remain alert and attentive throughout the duration of assigned shifts. Ability to adapt to changing event conditions, assignments, and guest needs. Company Description Labor On Demand, Inc. is a knowledgeable and passionate employment agency servicing the San Antonio metropolitan area. For over two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you! EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.