Workplace Experience Manager

Workplace Experience Manager Simpli Arlington, VA Job Details Full-time From $70,000 a year 14 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Contract management Community engagement Teamwork Customer relationship building Operations management WordPress Marketing Inventory management Customer service Catering Data reporting Mid-level Client relationship development Event vendor coordination ROI Bachelor's degree in marketing Client invoicing Proposal writing Bachelor's degree Attention to detail Hospitality Management Contracts Vendor contract management Procurement contract negotiation Productivity software Guest services Leadership Marketing Stakeholder relationship building Tenants Full Job Description Simpli is a woman-owned and operated company that enhances the workplace experience through integrated on-site programs. We specialize in events and experiences, amenity management, wellness, concierge services, and technology—delivered exclusively to the Commercial Real Estate sector. By combining the power of people and technology, we amplify building amenities, elevate well-being, foster lasting relationships, and create memorable experiences for tenants and clients alike. With our continued growth, we are excited to announce that we are hiring a Workplace Experience Manager for a new account in Arlington, VA .

ABOUT THE ROLE

The Workplace Experience Manager will be responsible for elevating the office environment by delivering exceptional hospitality, curating and executing property-specific events, and driving engagement across the building community. This role includes overseeing day-to-day operations and programming for a variety of amenity spaces—including conference centers, rooftop terraces, and fitness centers. As the connector and experience creator, you'll be the familiar face everyone knows and trusts within the building. The ideal candidate will bring outstanding customer service skills, strong leadership qualities, a hospitality-first mindset, and a keen attention to detail.

WHAT YOU'LL DO EVERY DAY

Amenity Operations & Programming Oversee the day-to-day management and programming of multiple amenity spaces, including conference centers, rooftop terraces, and fitness centers, ensuring seamless operations and exceptional experiences. Conduct regular walkthroughs of all amenity and conference areas multiple times daily to maintain top-tier standards of presentation, cleanliness, and functionality. Conference Center Management Manage all aspects of conference center operations, including client communication, site tours, contract administration, scheduling and bookings, inventory control, and coordination of catering, AV, and vendor services. Provide on-site event support and handle post-event follow-up, including invoicing and client satisfaction. Programming & Events Lead the planning and execution of all on-site programs and events, negotiating and managing vendor proposals and contracts. Deliver full logistical support before, during, and after each event to ensure flawless execution. Concierge Services Execution Oversee the delivery of concierge services, including proposal development, service request management, and execution of a broad range of personal and corporate services such as catering, ticket procurement, event planning, and gifting. Reporting & ROI Analysis Track and report program and event performance against pre-determined success metrics. Collect feedback and data to optimize future initiatives and maximize return on investment. Goal Achievement & Community Engagement Ensure alignment with company-wide and account-specific goals for all programs, technologies, services, and events. Demonstrate excellent interpersonal communication to foster a welcoming environment and build meaningful relationships within the building community. Marketing & Relationship Building Develop and maintain strong client relationships to build trust, drive engagement, and increase participation in programs and services. Promote technology, experiences, and programs through targeted marketing efforts to sustain and grow tenant engagement. Manage procurement of marketing materials supporting leasing, marketing, and digital campaigns.

QUALIFICATIONS

At Simpli, we value Innovation, Well-Being, Perseverance, and Empowerment. Our employees describe our company culture as positive, fun, supportive and creative. If the below qualifications sound like you, we invite you to explore joining our team: A Bachelor's degree (Marketing/Hospitality a plus) Prior experience within the commercial real estate sector or with employee engagement a plus Experience in conference center or meeting space coordination strongly preferred Strong computer skills (Microsoft Office Suite, Canva, WordPress) Relationship-building skills with the ability to recognize client needs and motivation Event management, digital content, or hospitality experience a plus Ability to be creative, problem solve, and deliver strong results Self-motivated, organized, and proactive Strong organizational and collaboration skills Ability to effectively strategize, prioritize, and execute

Pay:

From $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person