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TS
Tokyo Story
Front of House Team Member
Career Insights for Fast Food / Counter Worker
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Scorecard
Based on California data
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What they do
A Fast Food or Counter Worker assists with preparing and serving food. Works as part of food service team in a hospital or other institution. or takes orders and serves food at a fast food restaurant.
$35,524 / year median in California
+15% projected growth
Job Description
Job Summary We are seeking an energetic and personable Front of House Team Member to join our vibrant hospitality team! In this role, you will be the welcoming face of our establishment, delivering exceptional guest experiences through friendly service, efficient order processing, and a keen eye for detail. Your enthusiasm and dedication will help create memorable moments for our guests while ensuring smooth restaurant operations. This position offers an exciting opportunity to develop your skills in food and beverage service within a dynamic, fast-paced environment. Duties Greet guests warmly upon arrival and provide attentive, friendly customer service throughout their visit Take accurate food and beverage orders using POS systems such as Aloha POS or Micros POS, ensuring proper entry and processing of sales transactions Serve food and drinks promptly, including cocktail and beverage service, with a focus on presentation and guest satisfaction Upsell menu items, including wines, spirits, and specialty cocktails, to enhance guest experience and increase sales opportunities Handle cash transactions accurately, process payments via POS systems like OpenTable or other platforms, and provide correct change Maintain cleanliness and sanitation standards in all guest areas, including food handling and beverage stations Support team members with food preparation tasks when needed and assist in maintaining a welcoming atmosphere for all guests Requirements Previous experience in food service or hospitality roles, especially in fine dining or nightclub environments Knowledge of POS systems such as Aloha POS, Micros POS, or similar platforms; experience with OpenTable is a plus Strong customer service skills with the ability to engage guests positively and handle inquiries professionally Ability to manage time effectively in a busy setting while multitasking between serving tables, processing sales, and maintaining cleanliness Basic math skills for processing cash transactions accurately and handling sales efficiently Familiarity with food safety standards, sanitation practices, and proper food handling procedures Experience with wine knowledge, spirits, cocktail mixing, and beverage service preferred Excellent communication skills and a team-oriented attitude to foster guest relations and support colleagues Join us as a Front of House Team Member to bring your passion for hospitality to life! We're dedicated to creating an energetic environment where your enthusiasm makes every guest feel special. If you thrive in lively settings with a focus on exceptional service, we want to hear from you!