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EM Legacy Group
AT&T Team Member
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
We are a sales and business consulting firm in Woodland Hills, is seeking an AT&T Team Member who can bring reassuring customer support to businesses exploring AT&T Business solutions. The AT&T Team Member blends sales awareness with care, ensuring every customer feels understood and supported in the services they choose. As an AT&T Team Member, you'll meet business owners to walk them through AT&T Business wireless devices, cell phones, Business Fiber/Internet, and VoIP services. Training in sales and customer support will help the AT&T Team Member deliver comprehensive service while supporting sales conversations that build long‑term confidence. Core Functions of the AT&T Team Member Resolve cell phone and wireless device support issues for Woodland Hills businesses in person, while integrating sales goals for team efficiency. Blend in-person technical guidance on VoIP solutions with consultative sales conversations, helping local businesses scale communications without complexity. Proactively offer face-to-face Business Fiber performance checks, leveraging these interactions to sell redundant connections or upgraded wireless backups. Provide dedicated, in-person, post-sale support to Woodland Hills clients, ensuring full adoption of their AT&T Business tools and enabling future service expansions. Celebrate successful issue resolution in person, then leverage that momentum to explore upselling additional fiber or wireless capabilities to enhance local operations. Maintain satisfaction and sales growth by collecting Woodland Hills client feedback during in-person visits and refining AT&T Business solution presentations and adoption. Education & Experience Needed for the AT&T Team Member Experience in sales, customer service or client related is a plus. Adapts fast to new AT&T Business updates and workflows. Handles activations with accuracy and steady focus. Preferred Skills for the AT&T Team Member Brings patient care to every sales moment, no matter the pace. Learns new tools quickly to better support Woodland Hills businesses. Keeps activations accurate so clients feel fully supported. Follows through consistently to honor every business commitment.