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Picture Show Entertainment L L C
Assistant Manager - Movie Theater
Career Insights for Gaming Supervisor
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Scorecard
Based on California data
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What they do
A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
$57,756 / year median in California
+7% projected growth
Job Description
Job description Assist management in the operation of the theater. Leads staff in delivering excellent guest experiences in a fast-paced, clean and safe environment. Supervises and motivates staff while following policies and procedures. Ensures company objectives and financial goals are met.
- Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
- Assist with training and development of staff. Supervise, motivate, and coach staff to sustain exceptional levels of performance and appropriately counsel staff when they are not meeting expectations.
- Perform daily opening and closing, operational and administrative duties.
- Ensure clean, safe, and comfortable environment. Constantly monitor theater, property and equipment. Must be able to perform minor repairs around the theater and troubleshoot and perform minor repairs of equipment.
- Learn and enforce cash handling procedures. Responsible for cash drawers, petty cash, and deposits.
- Prepare daily communications and run reports to monitor theater performance.
- Operate projection equipment including projectors, servers and sound equipment. Perform basic troubleshooting and bulb changes.
- Monitor schedule, breaks, and daily staffing needs based on round attendance.
- Assist in inventory process: accurately count inventory, place and receive orders, and limit inventory loss or waste.
- Enforce company policies and procedures.
- Resolve guest and staff issues in a timely and positive manner.
- Maintain regular personal attendance.
- Perform other duties as directed by management.
- Effective written and oral communication skills with staff, guests, vendors and corporate.
- Customer service experience. Supervisory and theater experience preferred.
- Capable of handling multiple tasks and following through in a timely manner.
- Ability to lift and carry up to 50 lbs. Stand, walk, lift, twist, and bend on a frequent basis.
- Flexible schedule to include late nights, weekends and holidays.
- Proficient knowledge of computers, Microsoft programs and able to operate a POS system.
- Ability to maintain regular and predictable attendance and adhere to the employee schedule