View More Jobs Slots Dual Rate Supervisor - Full Time (Horseshoe Hammond) Hammond, IN, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary When performing as a slot employee deliver service to the slot players. Maintain excellent guest service and role model behaviors on a daily basis. When performing as a supervisor, monitor the slot team in assigned areas to ensure appropriate customer service is provided to the guests. Observe employee behavior and engage employees, utilize recognition to motivate and inspire the team and corrective measures when appropriate. Be a liaison between the frontline team and leadership, be a change champion. Ensure the team is in compliance with Indiana Gaming Regulations. How You Will Create the Extraordinary Slot Attendant/Slot Ambassador Build guest relationships, learn guest names and preferences. Be able to fix minor slot machine breakdowns, fill tickets, recall game play and explain pay tables to players. Maintain fast paced service, move from one area to another on the gaming floor quickly and efficiently while providing differentiated service to our players. Take ownership of slot area, straighten chairs, pick up glasses and empty ashtrays. Understand payouts, follow all payout procedures, maintain a slot wallet and make change for players. Handle customer disputes quickly and effectively. If unable to resolve the dispute quickly, call the casino operations supervisor. Promote outstanding guest relations, Service Recover guests appropriately. Enforce company policies and procedures. Perform other duties as assigned. DR Slot Supervisor Review roadmaps and staffing levels to determine appropriate work assignments for the team. Make labor adjustments to provide optimal guest service. Use SSDS response times to make sound decisions to offer overtime, send home early or adjust employee schedules. Monitor the slot floor, ensure the area is maintained and in good working order. Communicate any issues with slot performance or casino ops manager. Own department initiatives; follow through on EOS, SFS and department plans. Train new slot employees and update all employees on new procedures or policies. Inspire and motivate the team. Coach and counsel all employees when needed to reinforce department and company policy and procedures. Investigate and help resolve guest complaints or concerns in accordance with standard procedures. Make decisions on service recoveries or guest appeasements. Know and understand all slot procedures regarding: ticket replacements, jackpots, beef slips, customer disputes, gaming regulations, MTL/SARC requirements, etc. Build guest relationships, utilize Service Recoveries, make decisions while considering what is in the best interest of the guest and company. Must be flexible with schedule, days off and start times. Other duties as assigned. What You Will Need Must be 21 years of age or older Proficient in English verbal and written Flexible to work various shifts, weekends, and holidays Ability to work with confidential data required. Equivalent to high school diploma required 2-3 years supervisory experience is preferred Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission Access to the vessel is required.

ADDITIONAL REQUIREMENTS

Ability to lift, carry, push, and pull objects up to 35 pounds Ability to bend, stoop, twist, crouch, and reach repetitively Must be able to work from a standing position and/or maintain a brisk walking motion for an 8-10 hour shift. Ability to work in a crowded, smoking, and loud environment About Us Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from

The Eatery:

Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 88805 Job Category Casino Job Schedule Full time Locations Horseshoe Hammond (On-site)