A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
Westlake, LA, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary As a Slot Performance Manager, you will provide leadership, direction, and technical oversight for the Slot Performance Department. You will be responsible for ensuring compliance with gaming regulations, company policies, and internal controls while driving operational excellence, machine performance, team development, and guest satisfaction. This position oversees slot performance personnel and supports the overall integrity, maintenance, and profitability of gaming operations throughout the property. How You Will Create the Extraordinary Lead, supervise, and develop Slot Performance Supervisors, Senior Slot Technicians, Slot Technicians, and Slot Bench Technicians. Ensure compliance with all gaming regulations, company policies, internal controls, and departmental procedures. Maintain accountability and control of sensitive keys and machine access documentation. Assist with hiring, training, scheduling, coaching, succession planning, and performance evaluations for departmental personnel. Oversee slot machine maintenance, diagnostics, repairs, installations, conversions, and preventive maintenance programs. Monitor gaming systems, machine communications, and equipment performance to ensure operational integrity and maximum uptime. Establish departmental operational goals and monitor achievement of performance, service, and efficiency objectives. Support budget planning, expense control, forecasting, and operational effectiveness initiatives. What You Will Need High school diploma or GED required; technical degree, electronics training, or related certification preferred. Minimum five (5) years of slot operations, slot technology, gaming systems, or related technical experience required. Minimum two (2) years of leadership or supervisory experience preferred. Strong knowledge of slot machine maintenance, gaming systems, casino operations, and regulatory requirements. Demonstrated leadership, communication, coaching, and team-development skills. Experience managing operational priorities in a fast-paced, high-volume gaming environment. Strong organizational, problem-solving, analytical, and decision-making abilities. Ability to troubleshoot complex gaming equipment and operational issues. Ability to work flexible schedules, including nights, weekends, and holidays. Must be able to obtain and maintain a Louisiana Gaming License. Move throughout all areas of the casino property.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 89171 Job Category Casino Job Schedule Full time Locations Horseshoe Lake Charles (On-site)
