A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.
The Bank Machine Supervisor safeguards all cash assets. They oversee the team to ensure the accurate and efficient handling of large volumes of cash, including counting, sorting, bundling, and identifying counterfeit currency. Drop, counting, and balancing AJMs (Jackpot Stations), kiosks, and Cash dispensers while ensuring secure transportation of money and following strict security protocols and ensuring a smooth transition from the Casino Floor to the count room. You will report to the Cage Vault Director. Primary Tasks Oversee your team (where applicable) to include resolving associate performance issues, conducting performance management with staff (reviews, address sub-standard performance), promoting teamwork and inclusiveness, training, and auditing/inspecting the work of team members to ensure standards are met. Resolve customer issues, answer public inquiries and immediately resolve customer/associate/management concerns. Communicate with Managers or Shift Managers concerning any problems, issues, or positive actions. Prepare reports related to auditing casino paperwork. Keep accurate records of monetary exchange, authorization forms, and transactions reconciliations. Handle large volumes of cash while counting, sorting, bundling, identifying counterfeit, balancing monies and recording/analyzing data. Complete all required department paperwork with accuracy while observing all related procedures including Title 31 regulatory requirements, MICS/TIC, standard operating procedures, Internal Process and polices to ensure compliance with all rules and regulations. Perform other duties as may be assigned. Minimum Requirements Ten-Key proficiency (by touch) Competency in the use of Microsoft excel (can maintain complex spreadsheets) (or similar spreadsheet programs) Use computers to enter, access, or retrieve data. Experience in handling large volumes of cash Work with large sums of money. Apply basic math (addition, subtraction, multiplication, and division). Two (2) years cash handing experience with prior management experience. Ten-Key proficiency (by touch) Competency in the use of Microsoft excel (can maintain complex spreadsheets) (or similar spreadsheet programs) Use computers to enter, access, or retrieve data. Experience in handling large volumes of cash Work with large sums of money. Apply basic math (addition, subtraction, multiplication, and division). Two (2) years cash handing experience with prior management experience. Oversee your team (where applicable) to include resolving associate performance issues, conducting performance management with staff (reviews, address sub-standard performance), promoting teamwork and inclusiveness, training, and auditing/inspecting the work of team members to ensure standards are met. Resolve customer issues, answer public inquiries and immediately resolve customer/associate/management concerns. Communicate with Managers or Shift Managers concerning any problems, issues, or positive actions. Prepare reports related to auditing casino paperwork. Keep accurate records of monetary exchange, authorization forms, and transactions reconciliations. Handle large volumes of cash while counting, sorting, bundling, identifying counterfeit, balancing monies and recording/analyzing data. Complete all required department paperwork with accuracy while observing all related procedures including Title 31 regulatory requirements, MICS/TIC, standard operating procedures, Internal Process and polices to ensure compliance with all rules and regulations. Perform other duties as may be assigned.
