Hourly rate from $18.00 and up plus tips

POSITION SUMMARY

Responsible for building guest loyalty and cultivating relationships through the delivery of an exceptional guest service experience. Communicates and provides information, including but not limited to reward and benefit features of the Player's Club Marketing/Loyalty program and related promotions to prospective gaming customers and guests. This also includes maintaining the integrity of all promotional programs and input data through the verification of information, soliciting and documenting of guest information for maintaining the accuracy of the player directory. Complete new member signups, entering/updating member contact information, reprint player cards and troubleshoot card issues. Promotes players club loyalty by maintaining a strong working knowledge of club benefits and educating guests about offerings. Engages guests and visitors to the property and provides them with information about the property, promotions, events, and offerings. Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown. Issues appropriate comps, promotional coupons, and gifts to eligible players Helps coordinate Player's Club promotions and assists at marketing promotions and special events. Assist guests with purchases of merchandise. Processes player win/loss statements Maintain a strong working knowledge of the current software functionality of the player's club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps. Ability to emcee promotional events in a professional and respectful manner. Maintain a high level of accuracy for player reward redemption. Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department. Assists with special mailers on such as birthday and anniversary greetings, monthly offer letters, etc. Held accountable to a high degree for maintaining confidentiality of guest information, as well as accurate and thorough company records. Listens to guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions. Maintains excellent communication skills and good working relations with other departments. Assists with setup and teardown of staging and seating of various events. Administers paging or overhead announcements in a clear, professional voice.

ESSENTIAL FUNCTIONS

Provides highest level of personalized attention and guest service. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Diligently monitors the casino floor and requests valid identification to ensure that all customers are at least 21 years of age. Strictly adheres to company policies and gaming regulations in accordance with the South Dakota Commission on Gaming. Enrolls customers into players club and assists customers in using their club card and free play. Keeps the property clean, attractive, and safe. Safeguards assets of the company. Performs all other duties as assigned.

QUALIFICATIONS

Must be at least 21 years of age. Must be able to obtain and maintain a Support or Key License with the South Dakota Commission on Gaming.

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//dor.sd.gov/individuals/gaming/ Commitment to exemplify The Landmark Casino Core Values. Casino Host or Players Club experience preferred. Excellent customer service and communication skills. Professional appearance and demeanor. Experience in casino gaming operations, customer service, or hospitality a plus Ability to work flexible schedule including evenings, weekends, and holidays. Ability to perform assigned duties under frequent time pressures and multi-tasking. Strong analytical and problem-solving skills. Experience using Microsoft Office Suite related software; slot systems and point of sale system experience a plus. The ability to learn player tracking systems and complimentary guidelines consistent with normal industry standards.

ABILITIES & PHYSICAL DEMANDS

Ability to stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance. Work environment may include variable temperature, lighting, and noise levels. Ability to work a flexible schedule that includes weekends, nights, and holidays based on business needs. The Landmark Casino Core Values - Make Your Mark M ake friends and exceed their expectations. We are customer-focused, and nothing matters more than our customers. We work relentlessly to achieve the satisfaction of our customers. A ct with integrity and honesty. We do what is right. We use common sense to make wise decisions and consider the financial and non-financial implications. R espect one another. We recognize and honor every individual and listen and learn from what those individuals have to offer. We respect the diversity and desires of our employees as well as the physical needs of our historic building. K eep everything clean and safe. We provide an inviting and comfortable environment for visitors and staff. We recognize that safety is everyone's responsibility, and we work together to keep each other safe.

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

401(k) matching Employee discount Paid time off Retirement plan Application Question(s): Are you willing to work evenings, weekends, and holidays? Are there any days of the week or hours of the day that you can't work?

License/Certification:

South Dakota gaming license (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Relocate:

Deadwood, SD 57732: Relocate before starting work (Required)

Work Location:

In person