Restaurant Host/Hostess

The Sea Ranch Lodge is seeking a Restaurant Host to join our team! The Host facilitates seating and reservations for the restaurant, and provides a gracious initial contact for arriving guest. The Host provides general supervision of the restaurant service staff to ensure service standards in the restaurant.

PAY:

• $20 + tips

ESSENTIAL DUTIES

• To understand and respond to all guest needs and requests in a timely and professional manner, referring to the Restaurant Manager when necessary, to ensure customer satisfaction.
• To extend a courteous, friendly and professional greeting to guests at arrival, and to thank them at departure.
• To make the manager aware of all guest comments and complaints.
• To be aware, at all times, of current house count, visiting VIP's and hotel functions, in order to provide personalized service to guests.
• To provide prompt, efficient and gracious service, in person or over the telephone, including making restaurant reservations, greeting guests with salutations, seating guests as they arrive, providing menus, and responding to all requests for information regarding the restaurant and hotel.
• To oversee and ensure continuity of service in the dining room, including assisting service staff, as necessary.
• To ensure proper rotation of service stations when seating guests.
• To ensure the cleanliness and good condition of all menus, check presenters and wine lists used during each shift.
• To void or make changes to guest checks, as needed, to ensure customer satisfaction and correct procedures.
• To requisition from Purchasing, as directed, any storeroom items that need to be replenished.
• To represent and market The Sea Ranch Lodge in a positive and professional manner as requested and continually promote The Lodge internally and externally by attending special events when requested and building relationships both on and off property.
• To promote and comply with all policies and procedures of The Sea Ranch Lodge.
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• To maintain the cleanliness and safety of work areas and equipment at all times.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

JOB KNOWLEDGE & EDUCATIONAL LEVEL

High school diploma or equivalent required. English fluency required. Previous hotel restaurant experience preferred. Familiar with proper etiquette of seating and salutations. Basic knowledge of foods, service standards and procedures. Must display knowledge of currently accepted business phone etiquette.

SKILLS AND APTITUDES

Detail-oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communication skills. Courteous, friendly and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

WORKING CONDITIONS

Constantly moving between indoor and outdoor environment throughout shift. Indoors, works in clean, adequately lighted restaurant. Exposed to weather conditions while seating guests outdoors. Work areas may be noisy and crowded.

Job Type:

Part-time Pay:

$20.00 per hour

Benefits:

Employee discount Flexible schedule

Shift:

Day shift Evening shift

Work Location:

In person