Host/Hostess Orilla Bar and grill Miami Beach, FL Job Details Full-time $18 - $28 an hour 23 hours ago Benefits Employee discount Qualifications Serving Interpersonal skills Greeting customers English OpenTable Venue guest services Full Job Description We are seeking a friendly, organized, and hospitality-driven Host/Hostess & Hotel Front Desk Agent to join our team. This dual-role position is responsible for welcoming restaurant guests, managing reservations and seating, as well as assisting hotel guests with check-in and general front desk services. The ideal candidate is professional, attentive, comfortable multitasking, and able to provide excellent service in both a restaurant and boutique hotel environment. Restaurant Responsibilities Welcome restaurant guests warmly and create a positive first impression. Manage reservations, waitlists, and table assignments using OpenTable. Organize the seating rotation to maintain an efficient and balanced service flow. Confirm reservations and communicate wait times accurately. Answer incoming phone calls professionally and assist with reservation inquiries. Coordinate closely with servers, managers, and kitchen staff. Maintain a clean and organized host station and entrance area. Assist guests with questions, special requests, and general restaurant information. Hotel Front Desk Responsibilities Welcome hotel guests and provide friendly, professional assistance. Complete guest check-ins and verify reservations, identification, and payment information. Provide room access, hotel information, policies, and directions. Answer questions regarding hotel services, local attractions, transportation, and restaurant recommendations. Respond to guest requests and communicate concerns promptly to management, housekeeping, or maintenance. Maintain accurate guest and reservation information in the hotel management system. Answer hotel phone calls and respond to inquiries professionally. Protect guest privacy and handle personal and payment information responsibly. Maintain a clean, organized, and professional front desk area. Qualifications Previous experience in hospitality, restaurant hosting, hotel front desk operations, or customer service is preferred. Experience with OpenTable, hotel reservation systems, or other hospitality software is a plus. Excellent verbal and written communication skills. Professional phone etiquette and strong interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in a fast-paced environment. Comfortable handling guest information and payment transactions. Professional appearance, reliable attendance, and a positive attitude. English proficiency required; Spanish is a plus. Must be available to work evenings, weekends, and holidays. We are looking for a reliable and energetic team member who can provide a seamless and welcoming experience for both restaurant and hotel guests. To apply, please submit your resume and availability.

Pay:

$18.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person