A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
Description Job Description Hourly Non-Exempt Position Position Title:
Host Summary:
Welcome and accommodate the needs of guests by seating them eat them at tables or in waiting area, and help ensure quality of facilities and service. Essential Duties and Responsibilities Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables. Record "to-go" orders, enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards. Answer phone calls and respond to inquiries or transfer calls and effectively use paging system. Be proactive in scheduling and preparing for large parties. Run a wait list, receive and record guest dining reservations via paper and pen or applicable electronic applications. Maintain contact with kitchen team members, management, serving team members, and guests to ensure that dining details are handled properly and that guests' concerns are addressed. Inspect dining and serving areas to ensure cleanliness and proper setup. Act as a resource for Guests regarding the promotions, menu, hours of operation, etc. Other functions assigned by management (e.g., sweep, clean doors and windows, restock, check restrooms, bus tables, refill ice or wash glassware). Other duties as assigned.
Education & Experience:
No prior education or experience required. Must be 18 years of age or older to serve alcohol or as state regulations dictate. `
Supervision Received:
Reports to the Manager on duty.
Performance Standards:
Display a high standard of friendliness, patience, enthusiasm, energy and professionalism. Maintain an upbeat, guest-first, positive attitude. Adhere to the Samy's Old Chicago' Appearance Standards.
Working Conditions:
100% Walk and stand. 50% Operate cash register and POS system and make correct change. 25% Reach, bend, stoop, wipe, and lift up to 30 pounds. Navigating steps if applicable to the location.
Training Requirements:
Successful completion of hourly position validations, including company-required training programs (i.e. safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.
