Sports Book Hostess

BIG BENEFITS OF WORKING AT THE MINT

Wage:

$12.00 per hour Weekly Pay Up to $2,000 in bonuses your first year Competitive Health, Dental and Medical Benefits Fully paid company life insurance 401K with Company Match FSA/HSA We have BIG FUN!

JOB RESPONSIBILITIES

Greets each guest in accordance with sequence of service standards and offers their name and assistance upon the guest's arrival. Engages all guests with a consistently friendly and upbeat personality and strives to establish rapport with all Sports Book patrons. Works collaboratively with all room staff to ensure an exceptional guest experience and the proper flow of the dining room and bar. Immediately reports any excessive delay in the seating of guests or potential guest opportunities to the room manager. Effectively utilizes all reservation tools, accurately records reservations and cancellations, and updates the room manager of expected reservation counts before and throughout the shift. Answers all incoming telephone calls in a timely and friendly manner and provides the appropriate service requested by the guest. Is knowledgeable of all menus, promotions, specials, and entertainment offerings and can respond to guest inquiries effectively. Consistently monitors both the reservation and waiting list and informs guests of their expected seating time. Enters guests' names into the computer system, shows guests to their table, and introduces the serving staff. Demonstrates the ability to carry out natural conversation with guests without sounding scripted or intrusive. Tends to special guest needs and requests in a friendly and professional manner and seeks the room manager's assistance as necessary. Consistently bids all departing guests a fond farewell and invites them back. Demonstrates skills in guest recovery and requests assistance from management staff as needed. Utilizes all opening and closing checklists effectively and carries out all duties in accordance with room standards. Maintains regular attendance at scheduled shift and staff meetings. Consistently uses all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards. To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

EDUCATION AND EXPERIENCE

High school diploma or general equivalency diploma (GED) preferred. Internal candidates must meet the eligibility requirements as outlined in the Transfer and Promotion policy. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain required work cards, alcohol awareness cards and non-gaming registration as required by the local jurisdiction. Must be 18 years of age or older. Must pass any and all required background checks. The Mint Gaming Hall at Kentucky Downs is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.