A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
Beverly, MA Job Details Part-time 21 hours ago Qualifications Visitor query response Hospitality reservation systems Maintaining an organized workspace Phone communication Table assignment Greeting customers Answering guest questions Organizational skills Phone call management Clean workspace maintenance Guest rapport building Communication skills Entry level Cross-functional communication Under 1 year Full Job Description Host / Hostess Position Overview We are seeking a friendly, organized, and professional Host/Hostess to be the first point of contact for our guests. As the face of the restaurant, you will create a warm and welcoming first impression while ensuring an exceptional guest experience from arrival to departure. The ideal candidate is personable, attentive, and thrives in a fast-paced hospitality environment. Key Responsibilities Welcome every guest with a warm, friendly, and professional attitude. Manage reservations and waitlists using the restaurant's reservation system. Escort guests to their tables while maintaining an efficient seating flow. Coordinate seating arrangements with managers and servers to maximize service efficiency. Answer phone calls, respond to guest inquiries, and assist with reservations. Monitor dining room capacity and accurately communicate wait times to guests. Maintain a clean, organized, and welcoming host stand and entrance area. Assist guests with special requests, celebrations, and accessibility needs whenever possible. Communicate effectively with servers, bussers, bartenders, and managers to ensure smooth operations. Help maintain cleanliness throughout the front-of-house, including menus, entryway, and waiting area. Support the front-of-house team with additional duties as needed during busy service. Qualifications Previous restaurant or hospitality experience is preferred but not required. Excellent communication and interpersonal skills. Strong organizational skills and the ability to multitask in a fast-paced environment. Professional appearance and positive attitude. Exceptional customer service skills with a genuine passion for hospitality. Ability to remain calm and composed under pressure. Reliable, punctual, and dependable. Comfortable standing and walking for extended periods. What We're Looking For The ideal candidate is someone who: Enjoys interacting with people and creating memorable first impressions. Has outstanding communication and customer service skills. Works well under pressure while maintaining professionalism. Demonstrates strong attention to detail and organizational skills. Is dependable, team-oriented, and always willing to help others. Takes pride in creating a welcoming atmosphere for every guest. Join our team and help create exceptional dining experiences by ensuring every guest feels welcomed, valued, and cared for from the moment they walk through our doors.
