View More Jobs Casino Host, Senior Executive Kansas City, MO, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready ‑ to ‑ learn attitude. Greets guests and team members warmly and professionally, supporting our Family Style Service culture. Works a flexible schedule, including nights, weekends, holidays, and overtime as needed. Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team. Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty. Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships. Make appropriate use of available resources: CSB's and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority. Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards. Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests. Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage. Plan, coordinate, and lead both on and off-property VIP events. Handle difficult guests and situations in a calm, professional and prudent manner. Fully comply with all applicable rules, regulations, laws and policies. Conduct yourself with highest levels of integrity and honesty. Respond to and consistently meet the needs of internal clients. Support and cultivate new ideas and methods to deliver business solutions. Identify ways to increase efficiencies or improve products or services. Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business. Keep track of existing products/services and/or progress on new initiatives. Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develop skills to handle increasingly complex matters. Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely give consistent, timely and accurate information and find answers when unsure How You Will Create the Extraordinary Must be at least 21 yrs. of age. Ability to read, write, and understand English. Communicates effectively and maintains positive working relationships with guests, coworkers, and management. Must pass the required background check. Must obtain a Missouri Gaming License Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential. Three to five years casino/hotel, customer service, host or other account management experience required. Luxury service experience preferred. College degree or equivalent experience preferred but not required. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Excellent interpersonal, communication, problem solving and analytical skills required. Must have excellent customer service skills. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Avid member of the local community, including commercial and industry awareness. Must be able to listen and respond to visual and aural cues. Must have excellent oral and written communication skills. Must show proficiency using office equipment and computer applications required for this position. What You Will Need Ability to work in a loud, fast ‑ paced environment while handling multiple tasks under time constraints. Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.

Sales Excellence:

Leveraging exceptional service to maximize sales performance Passion for

Service:

Internally motivated to graciously serve, delight and build player loyalty

Influence:

Engaging others to succeed Customer / Commercial /

Market Awareness:

Anticipating and listening to customer needs / looking outside our world

Drive:

Harnessing energy and passion to excel

Professional Excellence:

Applied functional / business knowledge; professionalism, composure, effectiveness Must be able to maneuver throughout casino and hotel areas. Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests. Must have manual dexterity to manipulate props and present customers with gifts/prizes. Must be able to frequently lift up to 20 pounds. Must be able to respond to both visual and aural cues. Must be able to tolerate areas containing secondary smoke.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 90077 Job Category Sales and Marketing Job Schedule Full time Locations Harrah's North Kansas City (On-site)