HOST/HOSTESS

\nELON, NC

JOB SUMMARY

The Restaurant Host's key duties are to greet guests warmly, maintain reservations and and organized waitlist, assist with inquiries and support the front-of-house team as needed. This position will be responsible for the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Ensure the proper setup of dining room.\nPromptly greet guests and patrons personally as they enter the establishment.\nEscort guests and patrons to their table.\nPresent menus, make recommendations and take orders if necessary.\nEnsure dining room seating is controlled and that there is server parity in number of tables.\nLiaise between staff and guests to ensure guest needs, as well as expectations are exceeded.\nAnticipate and address guests' service needs.\nAssist individuals with disabilities.\nThank guests with genuine appreciation upon departure.\nAnswer telephones using appropriate etiquette.\nAccept to-go orders over the telephone.\nReceive and record dining reservations on the telephone.\nEfficiently and effectively resolve any issues to the guest's satisfaction.\nEnsure neatness and cleanliness of stations.\nAssist other food and beverage staff when necessary.\nEnsure personal appearance is neat and professional.\nComply with quality assurance expectations and standards.\nFollow all company safety and security policies and procedures.

SECONDARY RESPONSIBILITIES

Bus tables and assist with processing dirty dishes if necessary.\nClean all front of the house areas including windows, light fixtures and entrance as assigned.\nFill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.

JOB REQUIREMENTS EDUCATION AND EXPERIENCE

Prior food and beverage industry experience preferred.\nPrior guest relations training.

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong written and verbal communication skills.\nPositive, upbeat attitude and personality.\nPunctuality and reliable attendance.\nStrong interpersonal skills and the ability to work well with co-workers and the public.\nAbility to read, write, speak and understand the English language in order to communicate with guests and other team members.\nAbility to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.\nMust be willing to work flexible hours such as mornings, nights, weekends and holidays.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand and walk for a prolonged period of time,\nEndure various physical movements throughout the work areas, such as lifting, reaching, extending arms over head, bending, stooping, pushing and pulling.\nFrequently exposed to elevated noise levels.\nOccasionally requires carrying trays of food and bus trays of dishes up to 25 lbs.\nMust be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Position Information Company:

Charlestowne Hotels Position:

Host/Hostess Status:

Full Time Shift:

First (Day), Second (Afternoon) Req #: 11095304

Date Posted:

August 07, 2026

Location:

605 North O'Kelly Avenue, Elon, US, NC, 27244

Job Category:

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