FUNCTION

The Chophouse host person is at the forefront of the restaurant operation and is the first and last person to interact with the guest making a first and lasting impression. Work closely and communicate frequently with front of the house/back of the house management and staff to ensure a seamless and successful guest experience. This position requires weekend and holiday availability.

RESPONSIBILITIES

Greet and seat guests, present menus to guests, inform of daily specials. Anticipate guest needs and respond appropriately with a sense of urgency. Answer incoming calls to the restaurant and provide appropriate service. Maintain reservation and waiting list. Take guest information and quote wait times to guests accurately when tables are not immediately available. Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate. Tend to special guests and VIP's needs and requests in a timely and efficient manner. Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. Always maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same. Regular predictable attendance is required. Other duties and responsibilities as assigned.

REPORTING RELATIONSHIP

Restaurant Operations Manager

MINIMUM REQUIREMENTS

Must be at least 18 years of age.

EDUCATION LEVEL

High School diploma or equivalent is required.

LANGUAGE

Effectively communicate with others both verbally and in written form using the English language.

EXPERIENCE

Minimum 1 year experience in an upscale restaurant or fine dining required.

SPECIAL SKILLS

LICENSE/CERTIFICATION:

PHSYICAL DEMANDS AND WORK ENVIRONMENT

Ability to walk, stand, or sit for long periods of time. Ability to lift, and move product up to 50 lbs. Fine finger manipulation. Work environment may include smoke and variable temperature, lighting, and noise levels. Work may be performed indoors and outdoors during special events.