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IV
Il Venetian
Host/Hostess
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Based on Ohio data
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What they do
A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
$26,924 / year median in Ohio
+8% projected growth
Job Description
Host/Hostess - Il Venetian Savour Hospitality Group Cleveland, OH (Downtown - Key Tower, 100 St. Clair Ave NE) Join the Team at One of Ohio's Premier Italian Dining Destinations Il Venetian is an upscale modern Italian fine dining restaurant located in the heart of downtown Cleveland inside the Cleveland Marriott Downtown at Key Tower. Under the leadership of Venetian-born Executive Chef Alberto Leandri, we feature handmade pastas, fresh seafood, risotto, and exceptional Italian cuisine in an elegant setting. Recognized as Best Italian Restaurant in Ohio , Top 100 Best Hotel Restaurants in America (OpenTable), and Best Hotel Restaurant in Ohio , we deliver extraordinary food, service, and memorable guest experiences. We are seeking a polished, guest-focused Host/Hostess to be the first impression of our restaurant. This is an excellent opportunity for someone who thrives in a high-volume, fine-dining environment and is passionate about delivering exceptional hospitality. Key Responsibilities Warmly greet and welcome all guests upon arrival, creating an immediate positive and memorable first impression. Manage reservations efficiently through OpenTable and phone systems; confirm details and accommodate special requests. Seat guests professionally according to server rotation, table availability, and guest preferences while maintaining an organized floor plan. Provide accurate wait times for walk-ins and manage the wait list effectively during peak periods. Answer phone calls professionally, handle inquiries, take reservations, and provide menu or restaurant information. Coordinate with the service team to ensure smooth flow and timely table readiness. Assist with guest needs such as coat check, special accommodations, private dining inquiries, or directions to other Savour Hospitality venues. Maintain a clean and organized host stand, menus, and waiting area. Support the team during service as needed (e.g., running food/drinks, bussing tables, or assisting with private dining events). Uphold the highest standards of professionalism, appearance, and fine-dining etiquette at all times. Qualifications Previous host/hostess experience in a high-volume, upscale, or fine-dining restaurant preferred. Exceptional customer service skills with a warm, professional, and engaging personality. Strong organizational and multitasking abilities — ability to remain calm and positive under pressure. Proficiency with OpenTable or similar reservation systems is a plus. Flexible availability, including evenings, weekends, and holidays. Team-oriented mindset and dedication to exceeding guest expectations. Professional appearance and adherence to our grooming standards.